# Operations Support Specialist

**Company:** [Marabu Airlines](http://jobs.workable.com/companies/8ebdTzsgZJNodPjaKRSaBP.md)
**Location:** Tallinn, Estonia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/884dfc27-e2f1-4219-b63a-f2c3915dbf74)

## Description

Join Marabu as an Operations Support Specialist and play a key role in keeping our airline running smoothly and efficiently. In this dynamic position, you will oversee day-to-day flight operations, coordinate with internal teams and external partners, support in disruption management, and help drive operational stability. If you have solid aviation experience, a sharp problem-solving mindset, and thrive in fast-paced environments - we would love to hear from you!

**Main responsibilities:**

-   Oversee and coordinate airline operations (OPS) of Marabu in close collaboration with the Operational Control Center / Dispatch, focusing on passenger experience and wellbeing during all flights and irregularities
-   Monitor the fulfilment of service agreements with external service providers
-   Assess the financial impact of operational decisions (e.g. overnight vs. diversion, EU261 compensation vs. leasing external ACMI, etc.)
-   Handle administrative tasks such as emails and daily, weekly, and monthly reporting
-   Provide ad-hoc support in case of disruptions (in collaboration with operational departments such as OCC, Crew Control, MOCC, etc.)
-   Take an active role in finding quick and practical solutions for passengers affected by delays, cancellations, diversions, or overbookings
-   Support and guide airport stations in handling passenger issues (e.g. ticketing, immigration, or DCS system topics)
-   Participate in the development of new processes and tools to enhance team efficiency

## Requirements

-   Airline operations and/or passenger handling/support experience in the aviation industry

-   Understanding of operational processes of a commercial airline in the EASA environment

-   Proficient in MS Office, especially Excel

-   Ability to think out of the box to find creative and financially reasonable solutions

-   Excellent communication skills

-   A solution-oriented attitude with attention to details

-   An operations-focused and customer-oriented mindset

-   Fluency in English (additional languages, such as German, are an advantage)

-   Applicants must have the legal right to work in the European Union (valid work permit or EU citizenship required)

## Benefits

-   Inspiring and truly unique experience at the newest Estonian airline
-   Additional 7 days of vacation per year
-   Stebby allowance
-   Staff discounted flight tickets (myID travel)
-   Development and career opportunities
-   Flexible working environment
-   Opportunity to work with a dynamic and multicultural industry-leading team
-   A modern office in Ülemiste, filled with exciting office events