# Video Verification Specialist

**Company:** [Best Service Team](http://jobs.workable.com/companies/4F8L2gD15FB3AiRLpuoSME.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Support

[Apply for this job](http://jobs.workable.com/view/884fa15b-0551-4e95-8f47-4f25a815cfcd)

## Description

### **Join Us as a Video Verification Specialist!** 🎥

Are you detail-oriented, confident in communication, and fluent in Russian and English? Join Best Service Team (BST) as a Video Verification Specialist and help ensure a smooth, secure, and professional verification experience for our clients all over the World — all from the comfort of your home!

### **The Mission**

At **Best Service Team (BST)**, we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a **remote-first, international team**, we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.

### **What is BST?**

BST is a dedicated provider specializing in the intersection of **technology and human interaction**. We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the **online gaming industry**. If you thrive in fast-paced, tech-driven environments, you’ve found your home.

### **The Role: Video Verification Specialist**

As a Video Verification Specialist, you will be responsible for conducting video verification procedures with clients, ensuring their identity and information are accurately verified while providing a smooth, professional, and secure customer experience.

### **Your Daily Responsibilities**

-   Conduct video verification sessions to confirm customer identity, and ensure compliance with internal procedures and regulatory requirements.
-   Guide customers through the verification process using approved scripts and standard wording.
-   Review customer information and documentation to ensure accuracy and consistency during the verification process.
-   Identify discrepancies or suspicious activity and escalate cases in accordance with internal procedures.
-   Ensure all verification activities meet company quality, security, and compliance standards.
-   Communicate effectively with colleagues and stakeholders in English when required.
-   Maintain accurate records of verification outcomes and case notes in internal systems.
-   Continuously update product and process knowledge by following internal documentation and training materials.

## Requirements

-   At least 1 year of experience in Customer Support, or a similar customer-facing role.
-   Fluency in Russian (written and spoken).
-   Intermediate (B1) or higher level of English (written and spoken), with the ability to read internal documentation and communicate with colleagues.
-   Excellent communication and interpersonal skills.
-   Strong attention to detail and ability to follow established procedures.
-   Ability to make accurate decisions while working in a fast-paced environment.
-   Good multitasking, time management, and organizational skills.
-   Basic computer skills and confidence using multiple systems, chat, and email platforms simultaneously.

**Nice to Have**

-   Previous experience in video verification, KYC, fraud prevention, or payment verification.
-   Experience in the iGaming, fintech, banking, or customer support industry.
-   Experience working in a remote and international environment.

## Benefits

🌍 **Remote Work Flexibility** – Enjoy working from home.

⏰ **Flexible Schedule** – Tailor your work hours to fit your lifestyle, giving you the freedom to achieve a perfect work-life balance.

🎯 **Engaging and Innovative Products** – Work on exciting projects that keep you motivated and inspired every day.

💸 **Performance-Based Rewards** – Your hard work pays off with competitive salary and bonuses directly tied to your success.

📚 **Continuous Learning Opportunities** – Grow your skills and knowledge with access to training, workshops, and development programs.

🚀 **Clear Path to Career Advancement** – Unlock your potential with strong prospects for career growth and progression within the company.