# Front Desk Agent | AYANA MidPlaza JAKARTA

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Central Jakarta, Indonesia
**Workplace:** on site
**Employment type:** Full-time
**Department:** AYANA Jakarta

[Apply for this job](http://jobs.workable.com/view/88649d95-3b2c-4ce9-8253-0ce75eec29b2)

## Description

We invite applications for the position of Front Desk Agent (Mandarin Speaker) at AYANA MidPlaza, JAKARTA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and assistance throughout their stay.

### Responsibilities:

-   Perform efficient check-in and check-out procedures for guests.
-   Manage reservations via online platforms and phone inquiries.
-   Provide information about hotel services and local attractions.
-   Handle guest complaints and issues in a timely manner.
-   Coordinate closely with housekeeping and maintenance departments to ensure guest satisfaction.
-   Maintain accurate records of bookings, payments, and guest interactions.

## Requirements

-   Having 2-3 years of experience in a similar role
-   Ability to compute accurate mathematical calculations.
-   Ability to clearly and pleasantly communicate in English with guests/visitors, management, and co-workers to their understanding, both in person and by telephone (Mandarin Speaker will be an advantage)
-   Ability to provide legible communication and directions.                     
-   Previous cashiering experience.
-   Knowledge of computers. PMS Opera
-   Strong communication and customer service skills.
-   Ability to work flexible hours, including weekends and holidays.
-   Familiarity with hotel management software is an advantage.
-   Strong organizational skills and a detail-oriented approach