# Customer Service Advisor - Gatwick Airport

**Company:** [Optime Group](http://jobs.workable.com/companies/2YRJWUBTK49npQ7B5qKUzT.md)
**Location:** Horley, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Gatwick Airport

[Apply for this job](http://jobs.workable.com/view/889b8045-57e0-4ac8-8fcb-a9df79787c74)

## Description

Aviation Recruitment experts Optime are searching for an experienced Customer Service Advisor to join a well-respected and successful client in Gatwick.

As a Customer Service Advisor in an Airport Consolidation and Distribution Centre, you will be the primary point of contact for valued customers. You will play a pivotal role in ensuring the smooth and efficient handling of cargo, responding to inquiries, resolving issues, and maintaining positive relationships with clients.  
  
**What’s on offer:**  

-   Rate of pay: £14,20 per hour
-   Shift Pattern: 4-on / 4-off
-   Shifts: 2 x DAYS (6AM – 6PM), 2 x NIGHTS (6PM – 6AM), 4 x OFF
-   Weekly Pay.
-   Free Parking.
-   Temp to Perm (performance based).

**Key Duties:**

-   Customer Engagement: Act as the first point of contact for customers.
-   Handle inquiries, requests, and concerns in a professional and timely manner.
-   Build and maintain strong customer relationships through effective communication.
-   Coordinate the processing and distribution of goods within the warehouse and airport.
-   Monitor goods movements and update customers on the status of their shipments.
-   Ensure compliance with all relevant regulations and safety protocols.
-   Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
-   Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
-   Compliance and Quality Assurance: Adhere to all airport and industry regulations, including security and safety protocols.
-   Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
-   Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
-   Participate in team meetings and training sessions.

**Requirements**

-   Previous experience in customer service or a related field.
-   Knowledge of airport or warehouse operations is a plus.
-   Driving Licence is preferable due to the location of the site.
-   Strong communication and interpersonal skills.
-   Excellent problem-solving abilities and attention to detail.
-   Proficiency in using computer software and systems.
-   Ability to work in a fast-paced and dynamic environment.
-   Flexibility to work shifts, including evenings, weekends, and holidays as needed.

**PLEASE NOTE:As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.**

For an opportunity to interview for this fantastic role, please submit your CV to apply!  
  
Optime Group is acting as an Employment Business in relation to this vacancy.