# VIP Account Manager

**Company:** [Gypsy Collective](http://jobs.workable.com/companies/sHyNyhRNufeViFLJ4SdfEv.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Retention

[Apply for this job](http://jobs.workable.com/view/889e92ad-cd84-4750-a6ca-5d76ee3271c4)

## Description

Gypsy Collective is looking for a **VIP Account Manager** to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.  
  
**📅 Your daily adventures include:**

-   Manage an assigned portfolio of VIP players;

-   Build and maintain strong, long-term relationships with high-value clients;
-   Provide personalized communication based on player preferences;
-   Ensure a high level of player satisfaction and engagement;
-   Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
-   Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
-   Offer personalized bonuses and reload promotions within the approved VIP matrix;
-   Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
-   Handle big wins and big losses with a professional and client-oriented approach;
-   Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
-   Identify signs of risky or problematic player behavior;
-   Escalate relevant cases when necessary;
-   Follow Responsible Gaming and compliance guidelines.

## Requirements

**🧭 What makes you a great match:**

-   1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);

-   Proven experience in one-on-one communication with VIP clients (chat / messengers);

-   Strong objection-handling and retention skills;
-   Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
-   Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
-   Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
-   Strong written and verbal communication skills;
-   English level: B2+ (required);
-   Fluent in Ukrainian;
-   **Schedule: 2/2 – 12-hour shifts (day / night).**

## Benefits

-   💸 **Flexible payment options:** choose the method that works best for you.
-   🧾 **Tax assistance included:** we handle part of your taxes and provide guidance on the local setup.
-   🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care.
-   📈 **Learn & grow:** We cover courses and certifications — and offer real opportunities to grow your career with us.
-   🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more.
-   🎉 **Stay connected:** From team-building events to industry conferences — we bring people together online, offline, and on stage.
-   💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.  
      
    _If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself._