# Customer Experience Specialist

**Company:** [Müller`s Solutions](null/companies/gm11uMvT8uVyoZ4ML8WEiM.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site

[Apply for this job](null/view/88b50be7-45b3-4a42-86a2-8e52aa640608)

## Description

Müller’s Solutions is looking for an experienced **Customer Experience Specialist** to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints

## Requirements

Bachelor’s degree in **Computer Science, Engineering, or a related field**.

**4+ years of professional experience in Customer Experience (CX)**.

Strong understanding of **customer journey mapping and customer experience methodologies**.

Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.

Ability to analyze the **end-to-end customer journey**, from initial product/service engagement through the customer lifecycle.

Experience collaborating with cross-functional teams including **Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance**.

Strong ability to collect, monitor, and analyze **customer feedback and CX metrics**.

Experience translating customer insights into **actionable recommendations and process improvements**.

Ability to identify operational issues affecting customer experience, including **pre-sales, post-sales, billing, installation, and service processes**.

Experience working with technology teams to improve **digital customer journeys**, including websites and self-service applications.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Ability to work effectively in a **cross-functional and fast-paced environment**.