# Quality Assurance Analyst (Quezon City) | Onsite

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Quezon City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/892e5d2c-1831-42cb-adc3-4b53969bca2e)

## Description

**Work Setup:** Onsite (Quezon City)

**Shift Schedule:** Following EST

**Target Start Date:** July 13, 2026

**Requirements:**

-   At least 1 year of experience as Healthcare Quality Assurance
-   Can start ASAP; Target start date on July 13, 2026
-   Willing to work onsite in Vertis North

**Responsibilities:**

-   **Interaction Auditing:** Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
-   **Coaching & Feedback:** Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
-   **Compliance Verification:** Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
-   **Trend Analysis:** Identify root causes of recurring performance issues or customer complaints and propose process improvements.
-   **Calibration Sessions:** Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.[](https://ccap.ph/2020/02/17/tps-new-leadership-development-center-in-vertis-north-promotes-lifelong-learning-for-leaders/)[](https://www.myglit.com/philippines/job/gratitude-india-trainer-urgent-06K8)