# Florida-Based Helpline Counselor

**Company:** [211 Broward](http://jobs.workable.com/companies/ovV5nQ6SDXhYfUCTbmuyzK.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/894b5698-96b0-4157-b843-d4911cfe129b)

## Description

### Full-Time Helpline Counselor (Remote, Florida residents only)

**Industry:** Essential community services

**Location:** Fully remote in the state of Florida

**Schedule:** Full time, 40-hour permanent schedule between the hours of 9am - 9pm to be determined; training schedule Monday - Friday from 9:00am - 5:00pm beginning in September 2026

**Compensation:** $45,000 annual salary, plus generous benefits package (see below)

**Summary of Mandatory Qualifications:**

-   Must be a Florida resident living within the state
-   Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
-   Have at minimum an associate's degree from an accredited university
-   Have four (4) years of combined education and relevant work experience (see below)
-   Ability and interest in de-escalating callers experiencing crisis
-   Ability to pass a level two (2) DCF background screening and a drug test

**Full Job Description**

**About us:** 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

**About this position:** We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

-   Is willing and able to learn our approach to crisis counseling through training and experience
-   Has demonstrated the ability to conduct self-care
-   Shows compassion, empathy, and respect to people from different cultures and backgrounds
-   Prefers to work autonomously once adequately trained
-   Is motivated to grow and learn in the position through training and coaching
-   Is passionate about assisting others and has a background in service
-   Is technologically savvy and able to take notes while talking or listening

_If this describes you, please read on!_

## Requirements

To be considered for this position, you must:

-   Be a Florida resident residing within the state
-   Have a secure, quiet, and confidential workspace with reliable internet
-   Be free from caregiver responsibilities during work hours
-   Be able to pass a level two (2) DCF background check and drug test prior to employment
-   Meet or exceed our education requirement:

-   A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
-   An associate's degree plus two (2)+ years of experience in suicide/crisis intervention

-   Have a minimum typing speed of 30 WPM

-   Be comfortable with a phone and virtual chat-based work environment
-   Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)

## Benefits

We know satisfied employees are key to a thriving business. That is why we are pleased to offer:

-   Full-time employment at an annual rate of $45,000
-   100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)

-   Dependent health, vision, and dental plans available for purchase

-   403(b) retirement plan with potential for variable annual employer contribution
-   Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
-   Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
-   Nine (9) paid holidays throughout the year
-   100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
-   Work supplies such as company laptop, mouse, headset, paper, and pens

_**Our Commitment to Inclusion**_

We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.

**Build a challenging and rewarding career with us! We look forward to your application.**

**\*Please only apply to one active listing at a time\***