# Virtual Veterinary Care Coordinator (U.S. Hours)

**Company:** [Mascotte](null/companies/1SLwS4CTH37RxVEJXZGHqZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Virtual Care Coordinators

[Apply for this job](null/view/89574173-6686-4d79-a8f2-025fd73c359f)

## Description

**Location:** Remote — work from anywhere in South Africa

**Hours:** 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings are completely free. No weekends.

**The Role**

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

**What You'll Be Doing**

-   Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
-   Appointment Scheduling: Book, reschedule, and confirm visits following your clinic's exact workflow.
-   Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
-   Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
-   Records: Keep medical records, notes, and workflows tight and up to date.
-   Protocol Adherence: Follow your clinic's systems, preferences, and communication tone exactly.

**Why Mascotte**

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

## Requirements

**Who We're Looking For**

-   Veterinary experience: 2+ years in a veterinary clinic or hospital — front desk, reception, practice administration, or client care.
-   Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
-   Spoken English: You'll be on live calls with American pet owners all day. Clear, confident spoken English is essential — and it's the first thing we assess.
-   Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools and client communication platforms is a plus.
-   Detail-oriented: You have experience updating medical records in a veterinary clinic or hospital, and your notes don't miss things.
-   Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
-   Remote-ready: Stable high-speed internet and reliable power backup.
-   Availability: You can work either 3pm–11pm SAST or 6pm–2am SAST, with shifts that may change with daylight savings.
-   Bonus points for experience preparing estimates and working within structured clinic protocols and exact scheduling workflows.

## Benefits

-   15 days off per calendar year
-   Off on 7 American public holidays
-   1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
-   No commute, no weekend-work, no overtime, no rotating shifts
-   13th month of paycheck as a performance bonus every 12 months