# Incident Management

**Company:** [CallTek](https://jobs.workable.com/companies/kizFJNaVULohovyYfxA34R.md)
**Location:** General Santos City (Dadiangas), Philippines
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/8958b308-68a1-4477-a6ce-f2ce155d78a5)

## Description

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

-   Manage efficient and timely responses.
-   Identify improvement opportunities in the management of processes of incidents and propose solutions.
-   Recognize and identify events and/or anomalies that negatively impact IT systems operations.
-   Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
-   Maintain detailed records of each incident, including root cause, resolution, and actions taken.
-   Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards .
-   Minimize the impact of incidents and restore the IT services to their normal state with minimal delay
-   Mitigate similar recurring incidents.
-   Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
-   Ensure efficient resource allocation and timely response to high-risk issues.
-   Enable effective communication with internal and external stakeholders as required.
-   Guarantee that incident management practices adhere to established requirements.

## Requirements

-   Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
-   Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
-   Knowledge of IT process management (best practices in IT service management)
-   Knowledge of computer networking
-   Knowledge of IT system authentication methods
-   Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

-   Practical knowledge of incident management frameworks (e.g., ISO standards)
-   ITIL certification
-   Risk management training/coursework
-   CompTIA Security+ certification