# Dutch Speaking Customer Service for Online Store | Work and Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/89a7ba92-cda2-4c04-8898-7e69a07a0ce5)

## Description

Mercier Consultancy is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives to join the dynamic team of a leading Online Store, based in the vibrant and culturally rich country of Greece. This position is ideal for motivated individuals who have a genuine passion for e-commerce and a strong commitment to delivering exceptional customer satisfaction.

As a Customer Service representative, you will play a crucial role in ensuring that our customers receive the best possible support and assistance. You will be the frontline ambassador for the brand, engaging directly with Dutch-speaking customers to address inquiries, resolve issues, and provide tailored solutions that enhance their shopping experience.

### Key Responsibilities

-   Respond to customer inquiries about products, orders, shipping, and returns in Dutch.
-   Assist customers with order placement, account management, and troubleshooting issues on the online platform.
-   Handle complaints and resolve issues promptly, ensuring a positive customer experience.
-   Maintain accurate records of customer interactions in the CRM system.
-   Collaborate with logistics and inventory teams to ensure efficient order processing and delivery.
-   Stay updated on promotions, new products, and company policies to provide accurate information to customers.

## Requirements

-   Exceptional in Dutch (both written and spoken) is essential.
-   A minimum proficiency of B2 in English is required.
-   Previous experience in customer service, preferably in e-commerce or retail sectors.
-   Excellent communication and problem-solving skills with a customer-oriented approach.
-   Ability to multitask and manage inquiries in a fast-paced environment efficiently.
-   Familiarity with CRM software and e-commerce platforms is a plus.
-   Willingness to relocate to Greece and work flexible hours, including evenings and weekends as needed.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Health Insurance
-   2 Extra Salaries per year
-   And Much More...