# German Speaking Customer Care for Luxury Vehicle Brand | Work & Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/89afb6b8-9cf7-4f97-ad65-8ca96616ccc9)

## Description

Mercier Consultancy MD is excited to offer a prestigious opportunity as a German Speaking Customer Care Representative for a renowned Luxury Vehicle Brand in Greece. This role provides a unique chance to work with high-end clientele, delivering exceptional customer service while enjoying the vibrant lifestyle of Greece. If you have a passion for luxury automobiles and superior customer care, join our dynamic team!

### Key Responsibilities

-   Provide premium customer support in German via phone, email, and live chat, addressing inquiries related to luxury vehicle products and services.
-   Assist customers with vehicle information, maintenance schedules, warranty claims, and other service-related requests.
-   Collaborate closely with internal departments including sales, service, and logistics to ensure seamless customer experiences.
-   Maintain detailed documentation of customer interactions and transactions within the CRM system.
-   Gather and analyze customer feedback to support continuous improvement initiatives.
-   Stay informed about the latest models, features, and brand updates to effectively assist customers.

## Requirements

-   Fluency in German (both written and spoken) is essential; strong English skills are advantageous.
-   Previous experience in customer care within the automotive or luxury brand sectors is highly preferred.
-   Exceptional communication and interpersonal skills with a focus on delivering high-quality customer experiences.
-   Ability to manage multiple tasks efficiently in a fast-paced environment.
-   Strong problem-solving skills and attention to detail.
-   Experience with CRM systems and luxury brand protocols is a plus.
-   Willingness to live and work in Greece, embracing its culture and lifestyle.

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonuses
-   Fully Paid Relocation Package
-   Monthly Performance Bonus
-   Health Insurance
-   2 Extra Salaries Per Year
-   And many other benefits!