# Shift Lead, Paradise Valley (Opening Fall 2026)

**Company:** [Too Sweet Cakes](http://jobs.workable.com/companies/xpfz4LKsXKQL38mBAt7dCu.md)
**Location:** Paradise Valley, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Paradise Valley

[Apply for this job](http://jobs.workable.com/view/89d959d4-78f0-4b36-87b7-6f08df9c2402)

## Description

**Shift Lead, Paradise Valley (Opening Fall 2026)** 

On-site · Paradise Valley, Arizona, United States

Reports to: General Manager

Classification: Full-time, Hourly, Non-Exempt 

Pay Rate: $19.00/hour + tips 

Positions to fill: 2

**About the Role**

**Step Into Leadership From Day One**

We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

We're looking for two people to fill the following schedules:

-   AM Lead: Tuesday – Saturday
-   PM Lead: Sunday – Thursday

**Responsibilities**

Pre-Opening

-   Participate in onboarding and training prior to opening
-   Learn company service standards, operating procedures, and product knowledge at a leadership level
-   Assist with café setup, merchandising, and operational readiness
-   Help facilitate team training and support Barista onboarding alongside the General Manager
-   Support grand opening events and launch activities

Shift Leadership & Operations

-   Open or close the location according to established procedures — you own the shift, start to finish
-   Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
-   Monitor floor coverage and adjust team positioning in real time based on traffic
-   Complete shift reports and communicate key updates to the General Manager daily
-   Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

-   Model the exceptional, attentive guest experience expected of every team member
-   Serve as the primary point of contact for guests when the General Manager is not present
-   Handle escalations, complaints, and special requests with confidence and good judgment
-   Build relationships with regulars and help create a sense of community

Beverage & Product

-   Prepare and serve all menu items to company standards with consistency and care
-   Maintain strong product knowledge and confidently educate guests and team members
-   Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

-   Receive and verify product deliveries from our Phoenix production warehouse
-   Operate the POS system accurately and oversee cash handling procedures
-   Maintain cleanliness, organization, and visual standards throughout the café
-   Follow and enforce opening, closing, and daily operational procedures

## Requirements

-   Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred
-   A natural leader who steps up without being asked and stays calm under pressure
-   Genuine passion for hospitality and elevating the guest experience
-   Strong communication skills — with guests and with your team
-   Comfortable handling cash, operating POS, and managing product receiving
-   Reliable, punctual, and accountable
-   Ability to stand for extended periods and lift up to 30 pounds
-   Full-time availability for assigned schedule (AM: Tue–Sat or PM: Sun–Thurs), including early mornings, weekends, and holidays
-   Must be at least 18 years old

## Benefits

-   Competitive hourly pay plus tips
-   Health, dental, and vision insurance (eligible employees)
-   Employee product discounts
-   Paid pre-opening training and development
-   Opportunity to step into a leadership role at a growing company from day one