# French Speaking iRobot Support Specialist - Work Remote In Bulgaria

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/8a5f8d92-131d-42ee-8807-b29c6b3777ea)

## Description

Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.

  

### Your Role

As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.

  

### Key Responsibilities

-   Respond promptly to customer inquiries in French via phone, email, and chat.
-   Provide technical support and troubleshooting assistance for iRobot devices.
-   Guide customers through product features, usage, and maintenance advice.
-   Document customer interactions and issue resolutions accurately in the database.
-   Collaborate with internal teams to escalate complex technical issues.
-   Stay updated on product updates, software changes, and company policies.

## Requirements

-   Fluency in French (spoken and written) is mandatory; English proficiency is a plus.
-   Experience in technical support or customer service, preferably in electronics or robotics.
-   Strong problem-solving skills and a customer-oriented approach.
-   Ability to work independently in a remote setting with excellent time management.
-   Familiarity with CRM tools and support software.
-   Excellent communication skills and attention to detail.
-   Reliable internet connection and a suitable home workspace for remote work.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  1500 Euro Signing Bonus
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...