# Account Manager (Ecommerce)

**Company:** [Soar With Us](http://jobs.workable.com/companies/h5HCimNapUCX3anZpCGXyy.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Marketing

[Apply for this job](http://jobs.workable.com/view/8a65aa46-f84c-45fa-a3c0-84093d11bf94)

## Description

Account Manager (E-commerce)  
  
**Function:** Performance Creative | Account Management | UGC & Launch Execution  
**Reports to:** Senior Account Manager  
**Location:** Hybrid - The Roundhouse, Camden  
**Compensation:** £42,000 – £50,000

### About the Soar Group

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:

-   Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
-   For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
-   Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.

Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.  

### What Sets Us Apart

-   Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
-   Highest independent agency spend on Meta in 2025.
-   Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
-   Two production studios (London and Manchester)
-   Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.

**About the role:**

We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients.

You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage.

This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level.

## Requirements

### What You’ll Be Responsible For

-   Own day-to-day client communication across assigned accounts
-   Lead client calls, updates, and check-ins with confidence and commercial context
-   Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
-   Act as the alignment point between client expectations and campaign delivery
-   Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
-   Manage quality control across all deliverables
-   Provide clients with a clear, confident narrative around performance and commercials
-   Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
-   Flag risks early with a recommended course of action or solution
-   Protect account health - balancing client satisfaction, retention, and agency profitability

### What You Bring

-   2+ years' experience in account management, client services or project coordination (agency preferred)
-   Exposure to UGC, social-first creative or performance marketing
-   Strong communication skills — clear, calm, and confident with clients and internally
-   Commercial awareness — you understand that great outcomes need to be profitable ones
-   Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
-   Curiosity and eagerness to learn how performance creative drives growth
-   Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
-   A proactive, decision-led mindset — you move with intent, not just instruction

### Who You Are

-   Outcome-led - you focus on results and see delivery through with purpose
-   Commercially aware - you understand the agency dynamic as well as the client’s needs
-   Alignment-driven - you bring teams and priorities together to keep things moving
-   Launch-minded - you’re comfortable with pace, pressure, and key delivery moments
-   Client-first - you build trust through clarity, honesty and follow-through
-   Process-oriented - you create structure and keep things running smoothly
-   Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them

## Benefits

-   Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
-   Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
-   Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
-   Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
-   Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
-   Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.