# Portuguese Customer Support Agent

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Portuguese

[Apply for this job](http://jobs.workable.com/view/8a9edc9a-46d4-4e84-af1a-1f83665edeb4)

## Description

Are you a native Portuguese speaker who enjoys helping customers? Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience.

**Responsibilities**

-   Identify and assess customers’ needs
-   Provide accurate, valid and complete information by using the right methods and tools
-   Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and chat
-   Accurately update customer records and feedback in CRM systems
-   Enhance customer experience by gathering customer feedback and share with the Product teams
-   Stay informed on product updates, promotions and regulatory requirement

## Requirements

-   Native or near-native Portuguese (C1 - C2) with good English (B2)
-   Excellent communication and customer service skills
-   Strong technical aptitude and confidence using digital tools
-   Ability to handle inquiries professionally and follow compliance guidelines
-   Flexible to work rotational shifts, including weekends
-   Based or able to relocate to Greece

## Benefits

-   €1,045 gross/month × 14 salaries per year
-   Performance bonus
-   Fully remote role within Greece
-   Company - provided equipment
-   Private medical insurance
-   Relocation package to Greece for abroad candidates: flight tickets to Athens, 2 weeks of free accommodation and real estate agency fees covered
-   Assistance with onboarding and hiring documentation, including support with issuing a Greek tax numbers