# E-commerce Operation Manager

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/8aedebdc-5e1a-45c7-810e-df7c615ab769)

## Description

**Position Title:** E-commerce Operations Manager

**Location:** Remote work

### **Job Description:**

We are seeking a detail-driven and proactive **E-commerce Operations Manager** to oversee the day-to-day operations of our **Amazon** and **BWP** storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.

**Key Responsibilities:**

-   Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency
-   Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team
-   Respond promptly and professionally to customer inquiries, concerns, and reviews
-   Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction
-   Oversee order processing, fulfillment coordination, and returns
-   Collaborate with the marketing team to implement promotional strategies
-   Maintain and analyze daily performance logs using Excel or similar tools
-   Ensure compliance with marketplace policies and operational best practices

### **Qualifications:**

**Required:**

-   At least **1 year of experience managing Amazon storefronts**, including Seller Central
-   Proficient in **Microsoft Excel**, with ability to manage and analyze data
-   Excellent communication and customer service skills
-   Strong organizational abilities and attention to detail
-   Familiarity with tools such as **Shopify**, **Monday.com**, **Grasshopper**, or similar platforms
-   Ability to work independently and meet deadlines consistently

**Preferred:**

-   Experience managing BWP or other niche marketplaces
-   Basic knowledge of graphic editing or product photography standards
-   Prior experience in consumer goods or food product industries is a plus