# Veterinary Welcome Center Agent

**Company:** [PetWow](http://jobs.workable.com/companies/hA9ju4MmUurHfQXsDc6aeN.md)
**Location:** Highland Heights, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/8b3982cf-bf9a-4b9d-8de8-90a6155f6002)

## Description

### **Veterinary Receptionist**

Make an impact caring for pets — and the people who love them.

More than 30,000 pet owners across Northern Kentucky and Greater Cincinnati trust PetWOW with their pets’ care.

### **Who We Are**

PetWow is a family-owned veterinary company founded in 1971. We operate two Northern Kentucky hospitals and a fleet of mobile wellness vehicles serving the Greater Cincinnati area.

Our mission is simple: strengthen people and pets by making pet care easy**.**

We work hard, care deeply, and rely on strong teamwork to deliver great care. We offer opportunities for growth, recognition for strong performance, educational opportunities, and supportive management.

### **About the Role**

We are lsearching for an engaging, compassionate, and customer-focused Veterinary Receptionist to join our team.

As the first point of contact for clients and their pets, receptionists play a critical role in creating a welcoming and positive experience. This position supports both our clients and veterinary team by managing front desk operations, coordinating communication, maintaining accurate records, and helping ensure a smooth flow of daily appointments and services.

The ideal candidate is friendly, organized, detail-oriented, and able to multitask effectively in a fast-paced environment.

This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius). Schedules vary based on business needs and are not fixed week to week. This position requires consistent availability- not compatible with an in-person school schedule or long-term schedule restrictions.   

### **What Success Looks Like**

Successful team members in this role:

·         Create a welcoming and positive first impression for clients and their pets

·         Communicate clearly, kindly, and professionally in all interactions

·         Maintain accurate client and patient records

·         Stay organized while managing multiple priorities throughout the day

·         Support efficient patient flow and communication between clients and veterinary staff

·         Maintain a professional and organized reception environment

·         Work collaboratively with team members to provide exceptional client service

![](https://workablehr.s3.amazonaws.com/uploads/photos/310353/227e24f7f451efc0622cc39529d07e26.jpg)![](https://workablehr.s3.amazonaws.com/uploads/photos/310353/7ec69b61aadd68a88e998790329eb750.png)

## Requirements

### **Responsibilities**

·         Greet and check in clients and their pets in a warm and friendly manner

·         Answer light phone calls and assist with questions regarding pets under our care

·         Collect, update, and maintain electronic client and patient records

·         Process payments

·         Coordinate communication between clients and veterinary staff to support efficient patient flow

·         Educate clients about hospital services, grooming services, products, and policies

·         Maintain a clean, organized, and professional reception area

·         Provide administrative support to the veterinary team as needed

### **Qualifications**

·         Excellent interpersonal and communication skills with a professional and compassionate demeanor

·         Self-motivated while also able to work effectively as part of a team

·         Strong attention to detail and organizational skills

·         Ability to multitask and prioritize responsibilities in a fast-paced environment

·         Comfortable using computer systems and technology

·         Ability to maintain professionalism while managing multiple client interactions

·         Flexibility to work operating hours, including some evenings, weekends, and split shifts

·         Veterinary experience or familiarity with veterinary terminology is a plus

## Benefits

### **Compensation & Benefits**

### **$1,500 Onboarding Bonus**

·         $500 on first paycheck

·         $500 upon completion of training

·         $500 six months after training completion

### **Pay**

**$16.00 per hour**

### **Benefits**

·         Free in-house veterinary services for your own pet(s)

·         At-cost third-party veterinary services and products

·         Paid vacation and holidays

·         Health, Vision, Dental, Supplemental, and Life insurance

·         Short-term (company paid) and Long-Term disability

·         Maternity Leave

·         Retirement benefits

·         Uniform and shoe benefits

If you are passionate about providing outstanding customer service and helping create a positive experience for pets and their families, we'd love to hear from you.

PWCSR