# German Customer Advisor - LIS3

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_LIS3

[Apply for this job](http://jobs.workable.com/view/8b9587b5-af56-4c9d-9e1e-70c415996574)

## Description

**Are you passionate about entertainment?**

**Are you always on top of the latest series and movies?**

**Then join the new magical hub streaming service platform!**

We are recruiting German Speakers to work in a magical streaming service platform. Our client is a multinational American company leader in the mass media and entertainment industry.

**Mission of the project:**

-   Assist viewers through phone and/or chat regarding different queries
-   Provide account and application support to viewers namely with regards to software functionality
-   Provide technical support and troubleshooting of system configurations and network settings
-   Provide accurate and real-time responses to the viewer’s inquiries

## Requirements

-   **Native or Proficient German (C2)**
-   Passionate about entertainment and media enterprise
-   Excellent communication skills coupled with empathy, team spirit and customer-oriented
-   Familiarity with digital streaming services and devices
-   Have a positive and can-do attitude
-   Previous experience in Customer Service is highly valued
-   **For non-EU residents, it is mandatory to have a valid work permit**

## Benefits

-   Opportunity to professionally grow in a unique start-up project
-   Competitive wages (14 monthly payments per year)
-   Performance bonus
-   Health insurance with a dental plan (after 6 months contract)
-   **Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.**
-   Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.

-   Work with a diverse environment with people from over 15 nationalities
-   Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
-   We promote inter-company mobility to work at any of our sites around the world.
-   New and modern offices located in Lisbon.