# Facilities Manager

**Company:** [Tatu City](http://jobs.workable.com/companies/qcR7dmBMkzBx92LjgJfYWJ.md)
**Location:** Tatu City, Kenya
**Workplace:** on site
**Department:** City Management Department

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## Description

The Facilities Manager is fully accountable for the end-to-end management of the BPO office within Tatu City. This role ensures the facility remains safe, secure, and fully operational in alignment with PCI DSS and/or ISO 27001 standards, the established operating manual, and client expectations. You will lead physical security, vendor management, staff transportation, catering services, and emergency response to support a 24/7 high-performance BPO operation – acting as the single point of accountability for all facility-related matters.

**Responsibilities:**

**1\. Physical Security & Access Control (End-to-End Ownership)**

-   **Policy Enforcement:** Own the daily enforcement of Physical Security Guidelines, ensuring all zones (especially Production areas) are accessed only by authorized personnel.
-   **Search & Compliance:** Direct security guards in performing mandatory bag checks and enforcing the “Prohibited & Controlled Items” list (e.g., personal phone ban in Production zones). Address all breaches with corrective action.
-   **Key & Access Management:** Maintain strict control over physical keys, electronic access cards, and locker assignments – including shift-based handover logs and periodic audits.

**2\. Facilities & Vendor Management (Full Stakeholder Liaison)**

-   **Opening/Closing Procedures:** Ensure daily opening and closing procedures are followed rigorously to maintain site integrity and client confidence.
-   **Contractor Management:** Act as the primary point of contact and decision-maker for all contractors (cleaning, pest control, maintenance, vending). Ensure they are pre-registered, escorted in restricted zones, and comply with work-order protocols. **Manage vendor performance and escalate non-compliance.**
-   **Catering Logistics:** Manage food vendors to ensure hygienic delivery, temperature control, and storage of meals across all shifts. Monitor and enforce cleanliness of break-out and kitchen areas. Resolve catering-related grievances directly.
-   **Clean Desk Policy:** Lead periodic inspections to ensure adherence to Media, Document, and Clean Desk standards. Report non-compliance to operations management and implement corrective measures.
-   **Client & Internal Liaison:** Regularly engage with operations staff, cleaning teams, security, transport providers, and **client representatives** to address facility-related concerns proactively.

**3\. Health, Safety & Emergency Response**

-   **Emergency Readiness:** Lead and coordinate quarterly fire and emergency drills, ensuring all marshals and first-aiders are trained and headcounts are accurately recorded. **Own the emergency response plan.**
-   **Incident Management:** Serve as the primary escalation point for all security or facility incidents. Document root causes, implement corrective actions, and provide incident reports to management and the client as needed.
-   **Community Liaison:** Professionally manage and resolve neighbour-related complaints (noise, waste, lighting). Document all interactions and implement preventive measures to avoid recurrence.

**4\. Transportation Coordination (End-to-End)**

-   **Route & Schedule Management:** Own daily staff transport scheduling for both day and night shifts – ensuring efficient route mapping and timely pick-ups/drop-offs. Adjust routes as needed based on operational feedback.
-   **Vendor Performance Management:** Monitor transport vendor adherence to safety regulations and professional conduct. Review trip logs for monthly cost control. **Address driver or vehicle issues directly with vendor management.**

**5\. Facilities Maintenance (Proactive & Reactive)**

-   **Inspections:** Conduct and document periodic inspections of the entire premises, proactively identifying and resolving issues before they impact operations.
-   **Maintenance Scheduling:** Manage reactive and planned preventative maintenance (PPM) for critical installations (UPS, generators, HVAC, access control, CCTV). Ensure minimal operational downtime.

## Requirements

-   Bachelor’s degree in Business, Facilities Management, Engineering, or related field
-   Minimum **5+ years** in facilities or security management, with **at least 2 years in a BPO, contact center, or PCI-regulated environment**.
-   Proven experience managing **vendors, contractors, and cross-functional stakeholders** (operations, client representatives, security, cleaning, transport, catering).
-   Experience in a **24/7 shift-based operation** is highly preferred.
-   Strong familiarity with **Kenya’s Data Protection Act** (physical controls around client data).
-   Working knowledge of **Public Health Act** (food handling) and **Occupational Safety & Health Act, 2007**.
-   Ability to manage **CCTV, biometric access control systems**, and facility maintenance oversight. Proficiency in incident reporting tools (e.g., Jira, Smartsheet, or Excel-based logs).