# Guest Relations Executive for HAVN

**Company:** [SmartCrowd](http://jobs.workable.com/companies/f4XX76bVLjVbz4WJCH7n7E.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** HAVN operations

[Apply for this job](http://jobs.workable.com/view/8bbbbfe8-7ff6-4aaa-b1ee-3dfe50d6c5c0)

## Description

The Guest Relations Executive is responsible for managing the full guest communication lifecycle and operational coordination to ensure a smooth, professional, and disruption-free guest experience from pre-arrival to post-checkout. This role acts as the first line of defense between guests and operational issues.  
  
Guest Communication & Experience

-   Manage all guest communication across approved channels.
-   Conduct check-in and check-out calls/messages as per SOP timelines.
-   Proactively anticipate guest needs and address concerns before escalation.
-   Always maintain a professional and solution-oriented tone.

Booking & Revenue Support

-   Support booking inquiries and contribute to conversion.
-   Ensure listing details and house rules are clearly communicated.
-   Flag pricing or availability issues when identified.

Operational Coordination

-   Coordinate with housekeeping, maintenance, and GSOs.
-   Log, track, and follow up on all issues until closure.
-   Ensure zero guest-impacting issues remain unresolved during stays.
-   Verify unit readiness prior to check-in.

Documentation & Reporting

-   Ensure all interactions and issues are logged accurately.
-   Review inspection reports and escalate deviations.
-   Track maintenance reports and confirm closure.
-   Maintain accurate shift handovers.

Escalation & Risk Control

-   Escalate guest-impacting issues immediately.
-   Identify repeat issues for preventive action.
-   Do not promise outcomes outside approved authority.

## Requirements

Working Hours: AM Shift: 8am–5pm (Can be adjusted as and when required); Mid Shift: 1pm–10pm (Can be adjusted as and when required); PM Shift: 4pm–1am (Can be adjusted as and when required).

Working From Home: Permitted on Saturdays and/or Sundays.