# French-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/8c9643cc-2dfc-492e-9c86-94ab78e920ad)

## Description

Mercier Consultancy is excited to partner with Riot Games to offer an outstanding opportunity for a French-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Become a key member of a global gaming company committed to delivering exceptional player experiences.

As a French-Speaking Player Support Specialist, you will provide excellent assistance to French-speaking players, ensuring their issues are promptly addressed and their gaming experience remains enjoyable. Your passion for gaming and excellent communication skills will help maintain a positive and inclusive gaming community.

### Responsibilities

-   Provide timely and professional support to French-speaking players through email, chat, and social media channels.
-   Investigate and resolve account, gameplay, and technical issues efficiently.
-   Maintain accurate records of player interactions and support tickets.
-   Collaborate with cross-functional teams to resolve complex player issues and improve overall satisfaction.
-   Collect and relay player feedback to Riot Games' development teams to enhance the gaming experience.
-   Promote a welcoming and supportive community through empathetic communication.
-   Stay up-to-date with the latest game updates, trends, and Riot Games products.

**The package includes fully paid relocation to Sofia, Bulgaria.**

## Requirements

-   Fluency in French and English, both written and spoken. Native language and nationality must be clearly specified in your C.V. and/or Cover Letter.
-   Excellent communication and customer support skills.
-   Experience in player support or customer-facing roles is a strong advantage.
-   Passion for gaming and a solid understanding of gaming culture.
-   Strong problem-solving skills and attention to detail.
-   Ability to work independently and collaboratively in a fast-paced environment.
-   Familiarity with customer support tools and gaming platforms is a plus.
-   Willingness and ability to relocate to Sofia, Bulgaria, with full relocation support provided.

## Benefits

-   Financial support during relocation
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses