# Italian Support Specialist for Social Media Platform - Athens

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/8c9aeac2-3b74-457c-82ca-c727d2ca64ac)

## Description

**For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.**

Are you a fluent Italian speaker? We are looking for **Italian-speaking Social Media Customer Associates** to start a promising career in Customer Service.

Pack your bags for **Athens** and kick-start your career.

**What you will do:**

-   Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
-   Address issues via chat, email, or phone channels, following operating procedures
-   Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
-   Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

## Requirements

-   **Native / near-native level of Italian**
-   **B2-C1 level in English**
-   Tech-savvy and curious about new technologies mentality
-   Excellent Verbal & written communication skills
-   Ability to organize and follow-up multiple tasks with accuracy and timeliness
-   Flexibility to work night shifts/ weekend shifts
-   Previous Customer Service experience is an advantage

## Benefits

-   **1045-1100** euros gross per month
-   **14 salaries per year**
-   Performance bonus up to 10%
-   Great career progression opportunities
-   A multicultural work environment
-   Working on site