# Operations Team Lead

**Company:** [Gypsy Collective](http://jobs.workable.com/companies/sHyNyhRNufeViFLJ4SdfEv.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Product

[Apply for this job](http://jobs.workable.com/view/8cd60cc5-9729-482e-8ac8-338f73e12044)

## Description

We’re looking for an **Operations Lead** to bring structure, clarity, and efficiency across key company processes — **Payments, PSP, Support, and Anti-Fraud**.  
 Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams

## Requirements

**📋 Your daily adventures**

-   Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;
-   Create a single operational entry point inside the company;
-   Set up transparent reporting for each department — clear metrics, influence, and progress visibility;
-   Implement service management models in Support: escalation flow, SLAs, review cadence;
-   Digitize operational plans and establish predictable, measurable control over ongoing processes;
-   Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them;
-   Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems;
-   Collaborate with finance and product teams to ensure smooth system interaction and data flow;
-   Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through.

**🧭 What makes you a great match**

-   4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry;
-   Proven track record of building or optimizing operational frameworks from scratch;
-   Strong understanding of service management systems (SLAs, escalation models, support structure);
-   Data-driven mindset — ability to connect operational performance with business KPIs;
-   Fluent English (B2+);
-   Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done.

**  
Would be a plus**

-   Experience working in **Tier-1 iGaming** or **FinTech** companies.
-   Background in Anti-Fraud or Risk operations;
-   Experience managing outsourced or hybrid support teams.
-   Familiarity with operational analytics and dashboard tools.

## Benefits

💸 **Flexible payment options:** choose the method that works best for you.

🧾 **Tax assistance included:** we handle part of your taxes and provide guidance on the local setup.

🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 **Learn & grow:** We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 **Stay connected:** From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 **Your schedule, your rules:** Start your day at 9, 10, or even 11 — we care about results, not clock-ins.