# Healthcare Inbound Customer Service Agent - USA Hours (Remote)

**Company:** [ISTA Personnel Solutions](http://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Remote
**Workplace:** remote
**Department:** South Africa

[Apply for this job](http://jobs.workable.com/view/8cdbb470-11cb-4e4c-8b3b-5e4e6e4cea9a)

## Description

I**STA Personnel Solutions** **South Africa -** we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a **Inbound Customer Service Agent.**

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

**PLEASE NOTE:**

-   **Working Hours:** _This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday_ (includes night shifts)
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered
-   **Power Backup:** A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered
-   **Work Environment:** Fully remote

Job Responsibilities:

-   Answer inbound calls & respond to patient enquiries in a timely and courteous manner. 
-   Verify patient insurance information, personal information and co-payments. 
-   Schedule/Reschedule appointments using the scheduling system. 
-   Provide patients with information on services. 
-   Input & update patient information in the scheduling system with precision and attention to detail.
-   Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

## Requirements

-   Sophisticated with exceptional English communication skills.
-   Strong work ethic.
-   A fast learner with strong problem-solving skills.
-   Critical thinker, particularly when interpreting insurance details and making informed decisions.

-   Ability to remain calm under pressure.

-   Ability to display empathy and patience in addressing customer concerns.
-   Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

_If you are not contacted within 14 working days, please consider your application unsuccessful._