# Legal Intake Specialist

**Company:** [The Lemon Pros](http://jobs.workable.com/companies/mEgUoEMXVW2SVmRUjm8QmT.md)
**Location:** Beverly Hills, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Intake

[Apply for this job](http://jobs.workable.com/view/8e387c73-23ac-448f-a16e-38e42fb6a943)

## Description

We are a fast-growing plaintiff-side Lemon Law firm seeking a highly motivated Legal Intake Specialist to serve as the first point of contact for prospective clients. This is a critical, revenue-driving role focused on delivering an excellent client experience while converting qualified leads into signed clients.

As a Legal Intake Specialist, you will be the first point of contact for potential clients seeking assistance with Lemon Law cases. You will play a critical role in gathering essential information, assessing the viability of cases, and providing excellent customer service. The ideal candidate will have strong communication skills, a proven capacity to quickly assess client issues, and the ability to handle a fast-paced, high-volume environment.

## Requirements

-   Handle inbound calls, emails, and online inquiries from potential clients regarding Lemon Law matters, delivering a responsive, professional, and high-quality intake experience.
-   Communicate with clients to explain the firm's services, intake process, and potential case outcomes, while building trust, instilling confidence, and converting qualified leads into signed clients.
-   Collect and document detailed information from clients about their vehicle, repair history, and other relevant case details.
-   Assess the validity of potential Lemon Law cases and determine if they meet the firm's criteria for further legal action.
-   Schedule consultations or follow-up calls with attorneys for qualified clients.
-   Maintain accurate records of client interactions in the CRM system.
-   Collaborate with attorneys and paralegals to ensure a smooth transition of qualified cases.
-   Follow up with potential clients to answer any additional questions and provide updates on their case status.

**Qualifications:**

-   Minimum of 1 year experience in a legal intake, customer service, or call center role, preferably in a law firm environment.
-   Fluency in Spanish is a plus.
-   Knowledge of Lemon Law or consumer protection law is a plus.
-   Strong interpersonal and customer service skills, and the ability to build rapport with potential clients.
-   Detail-oriented with the ability to accurately document client information.
-   Proficient in using CRM systems and office software.
-   Comfortable working in a fast-paced and high-volume environment.
-   Demonstrates a positive, team-oriented attitude, with a willingness to receive feedback and continuously improve.

## Benefits

-   401(k)
-   Dental insurance
-   Free parking
-   Health insurance
-   Paid sick time
-   Paid time off
-   Vision insurance