# Veterinary Receptionist

**Company:** [Associated Veterinary Partners](http://jobs.workable.com/companies/obGZ7Y3PEEWAkMkmdm3qQb.md)
**Location:** Owosso, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Pinecrest Animal Hospital

[Apply for this job](http://jobs.workable.com/view/8e5fa553-fde6-4cfc-bf26-91e13e4a0674)

## Description

**Veterinary Receptionist/CSR**  
**Pinecrest Animal Hospital – Owosso, MI**

### About Us

Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.

Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.

### What You’ll Be Doing

As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

-   Providing top-notch customer service
-   Being attentive to client and pet needs
-   Identifying and working compassionately with clients in various emotional states
-   Working patiently with distressed, frustrated, or disgruntled clients
-   Answering and triaging high-volume phone calls
-   Scheduling appointments and procedures
-   Checking in clients and monitoring flow from check-in to discharge
-   Confirming appointments and handling client callbacks
-   Managing medical record requests between hospitals and specialty practices
-   Processing payment transactions
-   Maintaining accurate documentation in the electronic medical record
-   Relaying information between clients and doctors, technicians, or management
-   Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
-   Using Windows-based computer systems and practice management software
-   Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

### What We’re Looking For

-   High School Diploma or GED (college preferred)
-   Veterinary clinic experience is a plus
-   Must be able to safely lift 30 pounds
-   Basic math and writing skills
-   Skilled at multitasking in a fast-paced environment
-   Positive, team-oriented attitude and excellent communication skills
-   Eagerness to learn and grow within the field

### Compensation & Benefits

-   **Hourly pay:** $14.00 – $16.00 (based on experience)
-   401(k) with match
-   Health insurance
-   Paid time off
-   Employee pet care discount
-   Flexible scheduling

### Hospital Schedule Schedule

-   Full-time (8–10 hour shifts)
-   Open: Monday to Saturday
-   No Sunday hours