# Customer Service Associate

**Company:** [The Learning Lab](http://jobs.workable.com/companies/5GuR6NWxLPJg7LQykiFJaA.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Service Department

[Apply for this job](http://jobs.workable.com/view/8e61687a-76b7-4d6e-8f33-e425fcd5bbb2)

## Description

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

**J**ob responsibilities****

-   Acquire a strong working knowledge of the organisation’s programmes, services and processes.
-   Ability to deliver a professional and high-quality service experience in a customer-facing role.
-   Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
-   Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
-   Support cross selling activities to existing customers.
-   Develop professional rapport with customers and build brand loyalty.
-   Ensure that queue management is being practiced at the front desk.
-   Assist with crowd management during the peak periods.
-   To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
-   Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
-   Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
-   Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
-   Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
-   Keep ahead of industry’s developments and apply best practices to areas of improvement
-   Perform any other duties and responsibilities as and when assigned by Management.

## Requirements

**Snapshots of our ideal candidate**

-   Possesses at least GCE ‘O’ levels.
-   Required to work shift hours and on weekends (3 weekdays and 2 weekends).
-   Strong proficiency in written and spoken English.
-   Being effectively bilingual would be a strong advantage.
-   Candidates who have worked in the hospitality industry are most preferred.
-   Able to work in a fast-paced environment.
-   Possesses emotional maturity and passion for customer service.
-   Familiar with CRM systems and practices.
-   Good team player, possesses the ability to work with minimal supervision.
-   Positive, extroverted and outgoing personality.
-   Well-groomed with a professional disposition.

## Benefits

**Expect the best for the best**

-   An attractive remuneration package and performance bonus
-   Extensive in-house training
-   Career pathway and growth opportunities
-   Attractive staff benefits and perks
-   Company-wide welfare and employee engagement initiatives

Are you ready to join us? Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.