# Operations Support Associate

**Company:** [Payfuture](http://jobs.workable.com/companies/toHZGvTN7WchVysBK4Jfoh.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/8eaf4822-67b7-4878-b85d-0609859d4b48)

## Description

The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proactive assistance to the customer in a timely manner.

## Requirements

-   Responding promptly to client inquiries
-   Communicating with clients through various channels
-   Acknowledging and resolving client’s complaints
-   Possessing a thorough knowledge of our products
-   Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures
-   Communicating and coordinating with colleagues as necessary
-   Escalating concerns through known escalation paths
-   Providing feedback on the efficiency of the client service process
-   Ensure client satisfaction and provide professional client support
-   Assist with merchant technical integration
-   Take an active part in the monitoring of day-to-day operations

You will be a good fit if you: 

-   Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution
-   Have Proven customer support experience or experience as a client service representative
-   At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
-   Have a track record of over-achieving quota
-   Have customer orientation and the ability to adapt/respond to different types of characters
-   Possess excellent communication and analytical skills
-   Have the ability to multi-task, prioritise, and manage time effectively
-   Are knowledgeable/proficient in using spreadsheets (preferred)
-   Strong e-commerce or PSP customer service background
-   Experience in using MS Office, G-Suite, Zendesk or similar tools
-   Genuine care for customers & clients
-   Outstanding written and verbal communication skills, email and chat etiquette
-   Proactive personality and self-motivated
-   Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment
-   Proven to be organized, methodical and rigorous
-   Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly
-   Team player, able to develop great relations with co-workers and stakeholders (externally & internally)
-   Willingness to work on shift schedules.

As a Valuable Payfuture Partner, you will:

-   Receive a competitive salary
-   Be enrolled on our Employee Share Option Scheme 
-   Get the opportunity to be part of a rapidly growing business, providing an unrivalled opportunity to develop your skillset
-   Be part of a collaborative, values-led team that is working hard to revolutionise payments in emerging markets
-   Receive additional benefits as we grow 

**Our Hiring Process:**

-   Our hiring process is designed to be agile and a candidate who’s applying for the Operations Support Assocaite will go through the following steps:
-   We review applications to screen for a variety of criteria
-   A quick chat with one of our Recruiters to get to know you a little better
-   An assessment round
-   An interview with our Assistant Operations Manager, learning more about your technical and team experiences
-   We make you the Offer!