# Portuguese Order Management Specialist - Athens

**Company:** [speakit](https://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Portuguese

[Apply for this job](https://jobs.workable.com/view/8ebbc363-0555-441c-aa4a-461a7c618dc9)

## Description

On behalf of our client, a leading global organization, we are seeking a detail-oriented and customer-focused **Portuguese-Speaking Order Management Specialist** to join their international operations team. In this role, you will be responsible for overseeing the end-to-end order processing lifecycle for business accounts, ensuring accurate order execution, timely delivery tracking, and exceptional customer satisfaction.

**Responsibilities**

-   Receive, validate, and process customer orders in the system accurately.
-   Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.
-   Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.
-   Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.
-   Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.
-   Maintain accurate customer records and master order data within the CRM and ERP systems.
-   Support period-end reporting and operational alignment across regional logistics networks.

## Requirements

-   Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).
-   Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.
-   Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.
-   Strong problem-solving, organizational, and multitasking skills with high attention to detail.
-   Excellent communication skills for professional client interaction in Portuguese.

## Benefits

-   Competitive remuneration package.
-   Monthly performance bonus.
-   Private health insurance.
-   Meal voucher.
-   Relocation package (flight tickets, temporary accommodation, and local administrative support).
-   Ongoing learning & development programs and clear internal career progression pathways.
-   Collaborative, multicultural environment within modern office facilities.