# ABA Care Coordinator (Staffing & Recruitment) | EST Hours (Remote) **Company:** [ISTA Personnel Solutions](http://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** SA - Operations [Apply for this job](http://jobs.workable.com/view/8eeb1c11-9b3a-4bf6-b3da-1a2090ddc7f0) ## Description ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism. Our client is a well-established U.S.-based ABA (Applied Behaviour Analysis) therapy company providing in-home therapy services to children with autism. They are known for their commitment to rapid service delivery — a rarity in the ABA industry — and pride themselves on maintaining a no-waiting-list policy through tight operational discipline. They are seeking a highly organised, proactive, and people-oriented Care Coordinator to join their Staffing & Recruitment team. This role combines ABA therapist recruitment with staffing coordination — matching qualified therapists and clinical supervisors (BCBAs) to open client cases as quickly as possible. The ideal candidate is a fast, methodical worker who thrives in a high-volume, fast-paced environment, communicates clearly and professionally, and takes real ownership of their caseload from open position to filled case. **PLEASE NOTE:** - **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered - **Power Backup:** A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered - **Work Environment:** Fully remote **KEY RESPONSIBILITIES:** **Staffing & Case Matching** - Review the open case list daily, organised by state, county, and zip code - Use an internal geographic map of current staff and clients to identify suitable therapist matches for open cases - Determine whether existing staff can fill open cases, or whether new recruitment is required - Send official staffing confirmation and welcome emails once a case is filled, including start dates - Hand off fully staffed cases to the Case Management team for ongoing client support **Recruitment & Candidate Management** - Maintain active job postings across platforms (Indeed, ZipRecruiter, Glassdoor, and others) via the Apploy platform - Screen, interview, and assess ABA therapist and BCBA candidates - Carefully screen candidates for availability — most cases require afternoon, evening, and weekend hours - Manage candidate onboarding through the Empion platform, tracking document completion and following up to ensure timely case readiness - Tailor recruitment strategy by geography — proactively pool candidates in high-turnover regions while recruiting case-by-case in stable areas - Aim for an interview-to-ready-to-start turnaround of approximately one week, where possible **Communication & Stakeholder Management** - Maintain transparent, empathetic communication with families in areas where staffing is difficult — reassuring them that the search is ongoing - Collaborate closely with the Intake, Case Management, and Clinical teams - Manage multiple open cases simultaneously, prioritising effectively based on urgency and geography **REQUIREMENTS:** - Prior experience in recruitment, staffing coordination, HR, or a similar role - Strong organisational skills with the ability to manage a high volume of open cases simultaneously - Excellent attention to detail — accuracy in record-keeping, CRM management, and candidate tracking is essential - Confident, clear English communication skills — written and verbal - Comfortable making and receiving a high volume of calls and emails daily - Proactive and self-directed working style — able to manage priorities independently without close supervision - Resilient and solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelines - Tech-savvy with the ability to quickly learn new platforms and internal systems **Highly Advantageous** - Experience in ABA, autism services, healthcare, or a related therapy field - Prior experience supporting a U.S.-based company remotely - Familiarity with ABA roles — understanding the difference between RBTs/therapists and BCBAs/supervisors - Experience with recruitment or applicant tracking platforms (e.g., Indeed, ZipRecruiter, Workable, or similar) - Experience with onboarding management platforms or HR systems If you have not been contacted within 14 working days, please consider your application unsuccessful.