# Account Manager

**Company:** [Xillium Professional Services](http://jobs.workable.com/companies/thsy3kyVSS5tMV64GwustX.md)
**Location:** Iloilo City, Philippines
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/8f0c7498-b72a-434e-8c26-9dd95c21cecb)

## Description

**Xillium Professional Services** is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant and related services for US healthcare clients. As an Account Manager, you will play a pivotal role in ensuring exceptional client satisfaction and operational excellence across our service portfolio.  
  
Key responsibilities include:

-   Build and maintain strong client relationships through regular check-ins, proactive communication, and comprehensive business reviews.
-   Collaborate with internal departments to ensure seamless service delivery, operational efficiency, and smooth client onboarding.
-   Conduct performance assessments, address client concerns, and develop strategies to enhance client retention.
-   Communicate client updates, expectations, and concerns to relevant stakeholders.
-   Serve as the primary point of contact for client escalations and risks, implementing effective mitigation strategies.
-   Identify upselling and cross-selling opportunities to expand accounts and drive revenue growth.
-   Assess and refine internal processes to improve efficiency, service quality, and workflow optimization.
-   Monitor staff and virtual medical assistant performance, identify gaps, recommend upskill training, and provide coaching and mentorship.
-   Track key indicators such as performance decline, disengagement, attendance issues, and negative feedback, providing data-driven recommendations to reduce resignations and client terminations.
-   Ensure compliance with company policies, procedures, and contract terms.
-   Collaborate with department heads on operational, administrative, and compliance execution, as well as special projects.
-   Study competitors to enhance client acquisition and retention strategies.

## Requirements

### Required Qualifications:

-   Proficiency with Google Workspace, especially Google Sheets
-   Experience working with service delivery metrics and agreements (KPIs, OLAs, SLAs)
-   Contract management experience
-   Professional working proficiency in English
-   Authorized to work in the Philippines (Filipino citizen)
-   Able to travel as needed between company sites/hubs
-   Available to work US time zone hours

### Preferred Qualifications:

-   Bachelor’s degree in a business-related field
-   3+ years of mid- to senior-management experience
-   5+ years of client-facing experience in the BPO industry
-   Experience managing client accounts for US healthcare clients
-   Project management training or practical project management experience
-   PMP certification

## Benefits

-   Statutory health insurance coverage
-   Paid vacation and sick leave in accordance with Philippine labor standards
-   Hybrid work setup with both office and work-from-home flexibility
-   Opportunities for professional development and training
-   Supportive team environment and collaborative company culture
-   Travel allowance for inter-site visits
-   **Competitive Pay**

-   Paid training
-   Annual salary increase
-   10% night differential & holiday pay
-   Attendance bonus
-   Career advancement & incentives

-   **Health & Protection**

-   Free HMO after training
-   1 free dependent (Year 1)
-   Up to 2 dependents (under 5 years tenure)
-   HMO upgrade at Year 5
-   SSS, PAG-IBIG, PhilHealth

-   **Paid Time Off**

-   Service Incentive Leave (prorated)
-   Sick & Vacation Leave
-   Bereavement, Maternity/Paternity
-   Solo Parent & Gynecologic Leave
-   Tiered leave credits
-   Convertible leave credits

-   **Financial & Long-Term Benefits**

-   13th month pay (June & December release)
-   No-interest cash advance (after 1 year, subject to conditions)
-   FWD retirement fund (Year 4 eligible, Year 7 fully covered)
-   Year-end performance incentive
-   Milestone recognition packages

-   **Work Environment**

-   Company equipment + IT support
-   Work-life balance
-   Performance appraisal
-   Continuous learning
-   Inclusive, values-driven leadership