# Senior Account Manager

**Company:** [Intella](http://jobs.workable.com/companies/ef9ywS8TWFa3mv8i3ZBhTi.md)
**Location:** Maadi, Egypt
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/8f280c99-da46-41f9-bb30-1a24af18efb7)

## Description

We are looking for a driven and experienced Senior Account Manager to join our growing Customer Success team. In this role, you will serve as the primary point of contact for a portfolio of our most strategic clients, responsible for nurturing long-term relationships, ensuring client satisfaction, and identifying growth opportunities. You will collaborate cross-functionally with Sales, Product, and Support teams to deliver outstanding value and outcomes for our customers.

## Requirements

•      Own and manage a portfolio of high-value accounts, serving as the main relationship owner and trusted advisor.

•      Develop and execute tailored success plans aligned with each client's business goals and KPIs.

•      Drive customer retention by proactively identifying risks, resolving escalations, and ensuring client satisfaction.

•      Identify upsell, cross-sell, and expansion opportunities within existing accounts and collaborate with the Sales team to close.

•      Conduct regular business reviews (QBRs) with key stakeholders to track progress, present insights, and reinforce value.

•      Onboard new clients and ensure smooth handoff from the Sales team, setting expectations and success metrics.

•      Monitor account health metrics and usage data to proactively address adoption challenges.

•      Act as the voice of the customer internally by channeling feedback to Product, Engineering, and Leadership.

•      Mentor junior account managers and contribute to team best practices and playbooks.

•      Maintain accurate records of client interactions, forecasts, and account plans in the CRM system.

**REQUIRED QUALIFICATIONS**

•      5+ years of experience in account management, customer success, or a client-facing commercial role.

•      Demonstrated track record of retaining and growing a portfolio of enterprise or mid-market accounts.

•      Strong communication and presentation skills, with the ability to engage C-level stakeholders.

•      Proven ability to manage complex relationships and navigate difficult conversations diplomatically.

•      Analytical mindset with the ability to interpret data and translate insights into action plans.

•      Highly organized, self-motivated, and able to manage multiple priorities simultaneously.

**PREFERRED QUALIFICATIONS**

•      Experience in a SaaS or technology company environment.

•      Background in consultative selling or value-based account management.

•      Bachelor's degree in Business, Communications, or a related field.