# IT Helpdesk Agent

**Company:** [Remote Recruitment](https://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/8f5d7dcd-2e17-4e60-90fa-fc87458eda29)

## Description

**Salary: R29 000 – R32 000 per month**

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.

**Role overview**

You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.

**Key responsibilities**

-   Provide first-line support for hardware, software and account issues
-   Log, track and resolve tickets in the helpdesk system
-   Reset passwords and manage user access via Active Directory
-   Escalate complex issues to second-line support
-   Document fixes and update the internal knowledge base

**What you'll need**

-   Experience with Active Directory and user account management
-   Experience in a first-line IT support or helpdesk role
-   Comfort troubleshooting common hardware and software issues
-   Reliable home internet and a quiet space for UK-hours work
-   Clear communication when explaining fixes to non-technical users

**Nice to have**

-   Familiarity with remote support tools
-   Experience with ticketing systems such as Zendesk or Freshdesk
-   A relevant IT certification

**What's on offer**

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.

-   You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients
-   No commute: work from anywhere in South Africa with reliable internet
-   A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer

**How to apply**

Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.