# Italian Customer Support - Athens, Greece

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_GRE2

[Apply for this job](http://jobs.workable.com/view/8fc9e8da-ec60-4e34-a5da-6a21c037bdd4)

## Description

### Cross Border Talents is looking for Italian speakers to work in Athens, Greece.

  

**Your role:**

Respond and record consumer inquiries/questions raised through free phone lines for customers;

Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

Troubleshoot through the use of open questions, support documents, and system training;

Offer recommendations to common problems or frequently asked questions.

## Requirements

High School Diploma or Higher

Native/Fluent Italian;

Good level of English, C1;

Writing speed: 20 words per minute

Active Listening

Good Problem Solving Skills

Strong troubleshooting skills

## Benefits

Paid travel Expenses;

Health Coverage and Private Health Care;  

Attractive Salary with performance bonus;

Working hours: 40h per week = is 8 hours per day / 5 days a weeks