# Senior Operations Specialist

**Company:** [iSchool](http://jobs.workable.com/companies/dfQsW2ZtaiwV9bz5DaQnRN.md)
**Location:** Nasr City, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operation

[Apply for this job](http://jobs.workable.com/view/8fe6b0b1-5138-4fe1-ae3b-8ed9f5382536)

## Description

### About iSchool

iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for a proactive and detail-oriented Senior Operations Specialist to join our team and drive operational excellence across our daily processes.

### Job Summary

The Senior Operations Specialist is responsible for monitoring and improving daily operational performance, ensuring compliance with standard operating procedures (SOPs), managing escalations, and maintaining high-quality execution across operations. This role requires a data-driven professional who can leverage AI tools, analyze operational metrics, and implement process improvements to enhance efficiency and service quality.

### Key Responsibilities

-   Monitor daily operations to ensure quality, accuracy, and compliance with SOPs.
-   Handle operational escalations and resolve critical cases promptly.
-   Review workflows, identify process gaps, and recommend improvement initiatives.
-   Track, analyze, and report operational KPIs to support data-driven decision-making.
-   Utilize AI tools and automation to optimize operational processes and improve productivity.
-   Conduct quality checks and ensure adherence to internal standards and best practices.
-   Collaborate with cross-functional teams to streamline operations and improve overall performance.
-   Support the development and implementation of new operational processes and initiatives.
-   Maintain accurate documentation and operational reports.

## Requirements

-   Bachelor's degree in Business Administration or a related field is preferred.

-   3+ years of experience in Operations, Quality Assurance, or a similar role.

-   Previous experience in moderation, monitoring, or operational supervision.

-   Advanced proficiency in Microsoft Excel or Google Sheets, including complex formulas, pivot tables, and data automation.

-   Strong knowledge of AI tools and their practical application in improving operational workflows.

-   Excellent analytical, problem-solving, and organizational skills.

-   Strong attention to detail and ability to manage high-volume operations.

-   Excellent written and verbal communication skills.

-   Ability to work under pressure, prioritize tasks, and manage escalations effectively.

## Benefits

-   Compatible Salary.
-   Incentives and Bonuses.
-   Medical Insurance.
-   Learning & Development Opportunities.