# E-commerce & Fulfillment Specialist - Fashion Retail

**Company:** [Talent-360.me](http://jobs.workable.com/companies/4ip6FvKjJUwybEPsrTnCar.md)
**Location:** 6th of October City, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** External / Clients

[Apply for this job](http://jobs.workable.com/view/9013cda1-fb59-46dc-b599-b9d6a436f25a)

## Description

**Talent 360 is hiring an E-commerce & Fulfillment Specialist to join our team.**

This is a full-time opportunity for an organized and customer-focused professional who is passionate about e-commerce operations and delivering an exceptional online shopping experience. The ideal candidate will coordinate online sales operations, inventory availability, customer service, and order fulfillment to ensure smooth and efficient day-to-day operations.

### About the Role

As an E-commerce & Fulfillment Specialist at Talent 360, you will be responsible for managing daily e-commerce operations, supervising online customer service activities, and coordinating with inventory and fulfillment teams to ensure timely order processing and a seamless customer journey. You will play a key role in optimizing operational efficiency and supporting the growth of a fast-paced fashion retail business.

### Key Responsibilities

-   Oversee daily e-commerce operations to ensure smooth order processing and an excellent online customer experience.
-   Supervise the Online Moderators team, monitor performance, and ensure customer inquiries are handled professionally and within defined service levels.
-   Monitor product availability and ensure inventory is accurately reflected across all online sales channels.
-   Coordinate with the Operations team regarding stock availability, replenishment needs, and inventory updates.
-   Act as the primary liaison between e-commerce operations and the warehouse fulfillment team to ensure efficient order processing.
-   Communicate order priorities, promotional campaigns, customer requests, and fulfillment requirements to support timely delivery.
-   Monitor online order flow and follow up on fulfillment progress to ensure orders are processed within target timelines.
-   Investigate and resolve operational issues that may impact order fulfillment or customer satisfaction.
-   Support product launches, promotional campaigns, and seasonal sales by ensuring inventory and fulfillment readiness.
-   Handle escalated customer issues and coordinate timely resolutions with relevant departments.
-   Analyze customer feedback and operational performance to identify opportunities for process improvement.
-   Prepare regular reports on e-commerce performance, customer service metrics, fulfillment activities, and operational KPIs.
-   Recommend process improvements to enhance operational efficiency and improve the overall customer experience.

### Work Details

-   **Company:** Talent 360
-   **Employment Type:** Full-time
-   **Work Model:** Hybrid
-   **Location:** Palm Hills, 6th of October
-   **Working Days:** Sunday to Thursday
-   **Working Hours:** 9:00 AM – 5:00 PM or 10:00 AM – 6:00 PM

## Requirements

-   Bachelor's degree in Business Administration, Commerce, Supply Chain Management, Marketing, or a related field.
-   2–4 years of experience in e-commerce operations, order fulfillment, customer service, or retail operations.
-   Previous experience within the fashion, retail, or e-commerce industry is preferred.
-   Strong understanding of online order management, inventory coordination, and fulfillment processes.
-   Experience supervising customer service or online moderation teams is an advantage.
-   Excellent communication, coordination, and stakeholder management skills.
-   Strong analytical and problem-solving abilities with attention to detail.
-   Proficiency in Microsoft Excel and Microsoft Office Suite.
-   Experience using e-commerce platforms, order management systems, or ERP systems is a plus.
-   Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

## Benefits

-   Medical Insurance
-   Hybrid Working Model
-   Flexible Working Hours