# Technical Assistant (Bunker Quality and Claims)

**Company:** [Navig8](http://jobs.workable.com/companies/rJ4UnmyL385yCkWgVJvEmT.md)
**Location:** Singapore, Singapore
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Bunker Operations

[Apply for this job](http://jobs.workable.com/view/90573783-cd68-4ed0-9a0d-ea8c64c33811)

## Description

**Key Responsibilities:**

-   Log all claim notifications into the claims portal and ensure full documentation upload in accordance with GFH-OP-16-01.
-   Issue customer acknowledgements and supplier notices using approved email templates generated from the claims system.
-   Gather, review, and evaluate supporting documentation from internal and external sources to facilitate prompt investigation and resolution of claims.
-   Ensure all verbal or WhatsApp communications are confirmed via email and recorded in the claim log.
-   Maintain up-to-date status tracking and audit trails across all active claims, ensuring transparency and procedural compliance.
-   Categorise and assist in the evaluation of claims per GFH-OP-15-00 (Claim Involvement Matrix), escalating appropriately.
-   Support preparation, tracking, and documentation of settlements as per GFH-OP-18-00 Claims Settlement Protocol, including credit note handling.
-   Assist in assigning supplier fault and updating vendor performance records as per GFH guidelines.
-   Ensure all actions comply with Integr8’s ISO 9001 quality management system, ISCC EU framework, and internal claims governance.

## Requirements

-   Diploma or Degree in Business, Shipping, Maritime Operations, or a related field.
-   Certificate in Bunkering Operations & Management (Lloyd’s Maritime Academy) and/or IBIA
-   Minimum 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.
-   Strong attention to detail with a clear and methodical approach to document control.
-   Proficient in written communication and confident in drafting structured, professional emails.
-   Familiarity with marine fuel specifications (ISO 8217), MARPOL Annex VI, and commercial terms (e.g., BIMCO, supplier GTCs) is advantageous.
-   Comfortable working in digital environments, including CRM systems, shared drives, and collaborative platforms.
-   Alternative Fuels training is preferred