# Healthcare Virtual Assistant **Company:** [iSupport Worldwide](http://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md) **Location:** Pasig, Philippines **Workplace:** on site **Employment type:** Full-time **Department:** Dr. Koolaee [Apply for this job](http://jobs.workable.com/view/90969a6f-408b-4499-a76b-23c2858ac9c4) ## Description ### **Join Our Team!** We are looking for an experienced and highly organized **Healthcare Virtual Assistant / Medical Administrative Specialist** to support a growing physician practice based in Southern California. This role combines **front-office patient support** and **back-office healthcare administration**, helping ensure an excellent patient experience while maintaining accurate records, supporting healthcare workflows, and assisting the physician practice with day-to-day operations. The ideal candidate has prior experience supporting a physician office, specialty clinic, or outpatient healthcare practice and understands the importance of patient confidentiality, responsiveness, professionalism, and accuracy. This individual should be empathetic, detail-oriented, technologically proficient, and capable of working independently while collaborating closely with healthcare providers and practice staff. ### **What Is Your Mission?** You will provide exceptional service to our partner brands by: ### **Front Office / Patient Support** - Answering and managing incoming patient calls, messages, and inquiries - Assisting patients with appointment scheduling, rescheduling, and calendar coordination - Managing appointment confirmations, reminders, and follow-up communications - Responding professionally and empathetically to patient questions and concerns - Coordinating communication between patients, physicians, pharmacies, specialists, and other healthcare providers as needed - Assisting with referral requests and medical records requests - Maintaining accurate patient information within the Electronic Health Record (EHR) system - Supporting a positive and professional patient experience throughout all interactions ### **Back Office / Administrative Support** - Performing data entry and maintaining accurate patient and practice records - Assisting with medical records management and healthcare documentation - Monitoring and organizing practice email inboxes, electronic messages, and administrative requests - Supporting referral management and authorization workflows - Assisting with insurance-related administrative tasks and follow-up activities - Preparing and organizing documents, spreadsheets, reports, and operational records - Supporting the development and maintenance of Standard Operating Procedures (SOPs) and administrative processes - Assisting physicians and practice management with special projects and operational initiatives - Maintaining confidentiality and compliance when handling protected health information and sensitive patient data ## Requirements ### **Who Are We Looking For?** ### **Qualifications** - **3+ years of healthcare administrative experience**, preferably supporting a physician practice, specialty clinic, or outpatient medical office - **Bachelor of Science in Nursing (BSN) degree** - Experience with patient scheduling, medical records management, referrals, and healthcare administrative workflows - Experience working with an **Electronic Health Record (EHR)** system - Experience with **Athenahealth / athenaOne** - **Strong verbal and written English communication skills with a neutral or minimal accent preferred** - Strong proficiency with **Google Workspace**, including: - Gmail - Google Calendar - Google Docs - Google Sheets - Google Drive - Strong organizational and time-management skills - High attention to detail and accuracy - Comfortable learning and utilizing new technologies and healthcare software platforms - Professional, empathetic, and patient-centered communication style - Ability to appropriately handle confidential patient information and maintain HIPAA compliance standards - Ability to work independently while managing multiple priorities and deadlines - High level of empathy and exceptional interpersonal skills - Strong sense of accountability, reliability, and professionalism - Ability to support a U.S.-based physician practice during Pacific Time Zone business hours ### **Skills & Competencies** - Excellent verbal and written English communication skills - Professional and empathetic communication style when interacting with patients - Strong organizational and time-management abilities - Exceptional attention to detail and accuracy - Ability to manage multiple priorities and deadlines simultaneously - Strong administrative and documentation skills - Technology-savvy with the ability to learn and adapt to new systems quickly - Ability to work independently with minimal supervision - Strong problem-solving and critical-thinking abilities - Ability to maintain confidentiality and appropriately handle protected health information - Dependable, proactive, and highly accountable - Collaborative team player with a patient-first mindset ### **Flexible Requirements** Experience supporting an **Internal Medicine** practice Experience with **Rheumatology** or a similar medical specialty Experience supporting a growing or independently owned physician practice ## Benefits **Perks you will experience in iSupport:** \- Free lunch meal, fruits, snacks, and drinks (If you are in an onsite shift) \- Onsite gym with a free professional instructor. \- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP. \- Weekly engagement activities with prizes that are up to 3,000 PHP. \- Free upskilling academy to improve your performance and skillset. \- State-of-the-art facilities from toilets to your workstation. \- Amenities such as sleeping quarters, game area, chat room, shower room.