# Customer Support Specialist (Incident Resolution)

**Company:** [RateHawk](http://jobs.workable.com/companies/3WZLZ4Z9qyfCuY3Q5ctoYd.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Ops Recruitment

[Apply for this job](http://jobs.workable.com/view/90a03c26-7dd5-4c78-a624-a7b8682e1bec)

## Description

**Hey there!**

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?  
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

### Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

## Requirements

### What You’ll Do:

-   **Rapidly and effectively resolve client issues:** Handle problems sent to you by retail and corporate clients through our CRM system. 
-   **Advise clients:** Provide expert advice on bookings and our products.
-   **Communicate:** Engage with suppliers, hotels, and clients via email and phone.
-   **Work with systems:** Utilize CRM systems and our internal databases efficiently.

### What We’re Looking For:

-   **English Proficiency:** Upper Intermediate level (both spoken and written).
-   **Soft Skills:** Kindness, empathy, stress-resistance, politeness, and responsibility.
-   **Quick Learner:** Ability to learn quickly and stay results-focused.
-   **Tech Requirements:** A functioning computer and microphone.
-   **Travel Knowledge:** Understanding of the travel business and booking systems is an advantage!

## Benefits

### What We Offer:

-   **Remote Work:** Work from the comfort of your home.
-   **Great Team:** Join a young and active team of super specialists.
-   **Flexible Schedule:** 2 days-on after 2-days off.
-   **Competitive Salary:** Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
-   **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills.
-   **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
-   **Perks:** Enjoy corporate discounts on hotels and other services.

### The Process:

1.  **Application and Assessment:** You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
2.  **Meeting with HR:** A friendly chat with our HR team.
3.  **One minute Internet Speed Test:** Just to make sure you’re all set for remote work.
4.  **Interview results and offer!**  
    

 Learn more about our data protection practices in our Privacy Policy: 

[https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice)

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!