# Customer Care Specialist

**Company:** [Vitality Group International, Inc.](http://jobs.workable.com/companies/7s5VXXeE3d7cKmbu93T8i3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Vitality Group International, Inc.

[Apply for this job](http://jobs.workable.com/view/90c74f29-9e5e-43ad-8953-fdf8b23c5ebd)

## Description

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

-   Support inbound telephonic phone calls from members
-   Provide over the phone support
-   Specialize in first call resolution performance
-   Effectively manage and respond to inquiries as they are sent to you by customers
-   Submit requests to the proper departments to prevent recurring issues
-   Ensure rapid response and resolution of escalated inquiries
-   Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
-   Identify problems or gaps within current processes and help devise creative solutions to them
-   Track, analyze and report on improvements to current processes
-   Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:

-   Understanding your audience and its needs

-   Anticipating and preparing for the next questions your audience will ask

-   Properly positioning the information you are sharing

-   Understanding the impact of the information you are sharing

-   Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
-   Educate customers on the program as well as navigation of the website
-   Capture submitted events
-   Other duties as assigned

Pay $16.50/hour

## Requirements

-   Effective communication skills
-   Strong organization skills
-   Ability to manage multiple priorities
-   Customer focused and responsive
-   High School Diploma

**Preferred**

-   Bachelors degree
-   1-2 years of customer service experience
-   Health or wellness background

## Benefits

-   Medical, Dental & Vision plans
-   401(k) with company match
-   Company paid Life Insurance (Basic, Voluntary & AD&D)
-   Company paid Short Term & Long Term Disability
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   100% Paid Family Leave (Maternity/Paternity)
-   Wellness Resources