# Service & Solutions Operations Manager **Company:** [Albireo Energy](http://jobs.workable.com/companies/3MmbmsREpbaevgqyvMLJtY.md) **Location:** Phoenix, United States **Workplace:** on site **Employment type:** Full-time **Department:** Operations [Apply for this job](http://jobs.workable.com/view/90e5570d-8f04-48d4-8e17-543127770a63) ## Description **Service & Solutions Operations Manager** **Build What Matters. Deliver What Lasts.** At Albireo Energy, we see buildings in a different way—as dynamic environments that should perform smarter, safer, and more efficiently across their entire lifecycle. We are a leading independent provider of building automation and energy services, delivering intelligent, high-performance solutions to mission-critical facilities across industries. ([Albireo Energy](https://www.albireoenergy.com/?utm_source=chatgpt.com)) We’re looking for a Service & Solutions Operations Manager to lead and scale our service and project delivery operations—driving excellence in execution, customer experience, and team performance. **What You’ll Do** **Lead End-to-End Operations** Own the performance and execution of both Service and Solutions (Projects)—from preventative maintenance and emergency service to complex building automation system (BAS) projects. - Oversee service delivery, engineering, project management, programming, installation, and commissioning - Ensure consistent, high-quality execution across all phases of the project and service lifecycle - Champion operational excellence aligned with _“The Albireo Way”_ of repeatable project success **Drive Financial & Operational Performance** Deliver predictable, profitable results through strong financial leadership and operational discipline. - Own P&L performance across service agreements, T&M work, and project delivery - Lead forecasting, budgeting, and monthly financial reporting (including WIP and cost-to-complete) - Ensure billing accuracy, margin performance, and cash flow optimization - Drive resource planning, labor forecasting, and operational efficiency **Elevate the Customer Experience** Be a trusted partner to our clients—ensuring their buildings operate at peak performance. - Build long-term client relationships through proactive engagement and consultative leadership - Lead service agreement execution, renewals, and performance reviews - Conduct site visits, quality audits, and executive-level customer touchpoints - Resolve issues with urgency, professionalism, and accountability **Develop High-Performing Teams** Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals. - Establish clear expectations, performance metrics, and development plans (SMART goals) - Mentor teams in communication, customer engagement, and problem-solving - Foster a culture rooted in safety, accountability, integrity, and collaboration - Build a people-first environment where talent grows and teams succeed together[](https://albireoenergy.com/our-story/?utm_source=chatgpt.com) **Partner with Sales & Strategy** Bridge operations and business development to deliver innovative, high-value solutions. - Collaborate with sales on estimating, solution development, and client presentations - Support growth through technical expertise and market insight - Identify industry trends and align service offerings with evolving customer needs - Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.) **Drive Continuous Improvement** Advance systems, processes, and performance across the organization. - Develop and standardize SOPs, tools, and best practices - Lead continuous improvement initiatives across service and project operations - Act as a change agent—driving innovation, adaptability, and operational scalability - Promote a culture of safety, quality, and accountability ## Requirements **Experience** - 8+ years of leadership experience in HVAC controls / building automation - Strong background in both service operations and project delivery - Proven success managing P&L, forecasting, and operational performance - Experience across key vertical markets (healthcare, education, commercial, government, etc.) **Technical & Business Acumen** - Deep knowledge of BAS, HVAC controls, and system integration - Strong financial acumen (budgeting, forecasting, cost control) - Experience with ERP/CRM systems (Dynamics/AX preferred) and Microsoft Office Suite **Leadership Competencies** - Strategic thinker with strong organizational leadership - Exceptional communication and client relationship skills - Analytical, adaptable, and solutions-oriented - High integrity with a commitment to doing what’s right—for customers and teams **Why Join Albireo Energy?** - Work with a technology-agnostic leader in building automation and energy services - Be part of a company delivering solutions for the life of the building ([Albireo Energy](https://www.albireoenergy.com/?utm_source=chatgpt.com)) - Join a people-first culture recognized as a great place to work - Make an impact on mission-critical environments and sustainable building performance **Work Environment** - Office and field-based role with approximately 25–30% travel - Standard business hours with flexibility to meet operational demands ## Benefits Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Short Term & Long Term Disability Paid Vacation Paid Sick Time Paid Holidays 401K with Company match **Pre-Employment Requirements:** All offers of employment are contingent upon successful completion of applicable pre-employment screenings, which may include a background check and drug screening, conducted in accordance with applicable federal, state, and local laws. Positions where driving is an essential function will also require a satisfactory Motor Vehicle Record (MVR). **Work Authorization:** Candidates must be authorized to work in the United States. **Agency Submissions:** Albireo Energy does not accept unsolicited candidate submissions from third-party recruiting agencies. Candidate ownership will only be recognized when submitted under an active, authorized agreement and through our official Applicant Tracking System. Submissions received without a prior agreement will be considered the property of Albireo Energy. Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.