# Technical Support Specialist

**Company:** [Weekday AI](http://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Allen, United States
**Workplace:** on site
**Employment type:** Contract
**Department:** Weekday's Client via platform

[Apply for this job](http://jobs.workable.com/view/90eeead1-2f64-4fcb-a7c0-5ed347015cdc)

## Description

**This role is for one of the Weekday's clients**

📍 Allen, Texas (Onsite)

💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

## Requirements

### Responsibilities:

-   Deliver remote technical assistance through phone, email, web, and direct customer engagement
-   Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
-   Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
-   Manage inbound and outbound technical support calls and oversee support ticket resolution
-   Collaborate closely with Product and Engineering teams to address and solve customer problems
-   Record technical issues and solutions, and update knowledge base documentation
-   Assist Regional Sales Managers by fulfilling technical support requests
-   Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

### Required Skills:

-   2 to 3+ years of experience in Technical Support or Application Support roles
-   Excellent troubleshooting and analytical abilities
-   Proficiency with:

-   Windows Server 2008/2012/2016
-   Windows 7/8/10
-   Linux Command Line Interface (CLI)
-   Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
-   PowerShell scripting
-   HTTPS, SSL/TLS security protocols

-   Strong verbal and written communication skills

### Preferred Qualifications:

-   Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
-   Experience working with VMware or Hyper-V virtualization platforms
-   Knowledge of Azure Cloud and container technologies
-   Familiarity with ITIL framework is a plus

### Additional Information:

-   This is a 6-month contract position with potential for extension or transition to permanent hire
-   Candidates must be willing to work onsite in Allen, TX
-   Successful candidates are required to pass the CJIS background screening
-   The interview process consists of two rounds: one onsite and one via Google Meet

### Must-have skills

Linux, Networking, Help Desk Support

### Good-to-have skills

On-call Support