# Team Lead Analyst (CRM Vertical)

**Company:** [Neo Group](http://jobs.workable.com/companies/ei632Axwd5x4FZRkFMR4K9.md)
**Location:** Yerevan, Armenia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Data Analytics

[Apply for this job](http://jobs.workable.com/view/914604f7-808c-4aa3-8f77-969d0365fdd7)

## Description

As part of our continued growth, **Neo Group is recruiting on behalf of one of our local partners**, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for **a Team Lead Analyst (CRM Vertical)** to join our **Data Analytics** department.

**Responsibilities:**

-   Lead and mentor a team of CRM analysts — task distribution, quality review, professional development.
-   Deliver actionable insights to the CRM department to support campaign, retention, and lifecycle decisions.
-   Analyze CRM activities and performance: campaigns, communications, client segmentation, retention flows.
-   Help the CRM team move toward data-driven decision-making across bonus mechanics, communication cadence, and client targeting.
-   Design and interpret dashboards to track CRM KPIs for stakeholders.
-   Collaborate with Product, Marketing, and Risk teams on cross-functional CRM initiatives.
-   Ensure data quality and consistency in CRM-related tracking and reporting.

## Requirements

-   Proven experience in CRM activity analysis (campaigns, client segmentation, communication performance).
-   Experience leading or mentoring an analytics team is preferred.
-   Strong SQL skills.
-   Python and analytical libraries (pandas, numpy, etc.).
-   Ability to structure ambiguous business questions into clear analytical tasks.
-   Strong communication skills — ability to present insights to both technical and non-technical stakeholders.
-   Language: Russian - Native, English - B2+.

**Nice to Have:**

-   Experience building dashboards in Tableau.
-   Familiarity with CRM systems and their data structures.

## Benefits

-   Flexible working schedule.
-   Interesting product.
-   Learning opportunities.
-   Career growth prospects.