# Confirmations Specialist

**Company:** [Bath & Cabinet Experts](http://jobs.workable.com/companies/3M3AMzN2n3cWcuuMXHAYqL.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Call Center

[Apply for this job](http://jobs.workable.com/view/916daecb-a68b-4142-8adb-b12e4cec321f)

## Description

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

### Job Duties & Responsibilities:

-   Manage and maintain accurate, up-to-date schedules for Design Consultants
-   Handle inbound and outbound confirmation calls
-   Confirm and verify required criteria for in-home sales appointments, including:

-   Homeownership
-   Project interest and scope
-   Decision-maker availability

-   Reinforce appointment expectations and value with homeowners
-   Improve customer satisfaction through professional and effective communication
-   Reduce cancellations, reschedules, and no-shows
-   Document all appointment updates and notes accurately in the CRM
-   Communicate schedule changes or concerns to sales leadership

### Skills & Qualifications:

-   Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
-   Excellent verbal communication and phone presence
-   Strong organizational skills with the ability to prioritize tasks effectively
-   Detail-oriented with strong follow-through
-   Comfortable working in a fast-paced environment

### Benefits:

-   Full-time W2 employment with competitive pay and several bonus opportunities
-   Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
-   **Paid Time Off** including paid holidays and your **birthday off**!
-   Flexible remote schedule with weekend availability
-   Ongoing training to grow your skills
-   Work in a supportive, award-winning company that values people and performance

### Why work at Bath & Cabinet Experts?

**Bath & Cabinet Experts** is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, **Bath Experts** is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into **8 additional markets**\- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched **Cabinet Experts**, a dedicated division focused on **kitchen cabinet refacing**, bringing the same high-quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a **4x Top Workplace Award winner.**

We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcicmniQVnth2xpZTZ7OKku2r5DiCbKp2pryQm-lScw175S6_FqLVBhD83N8P6OHKtfNE49k4PFMyOchOTD0SHhK_GGHYE13iatn_gc06k-bKytRm197xb7OfIHYr2fJSamwuevxg?key=ri1e35Rdo-GUNEqPBlFvqg)