# Virtual Assistant - Technical Operations

**Company:** [We Clone You](http://jobs.workable.com/companies/8gy8gCjdMPufrCHM9JqYBS.md)
**Location:** Remote
**Workplace:** remote
**Department:** Executive Assistant

[Apply for this job](http://jobs.workable.com/view/9262f501-9038-48ec-a49c-16a4609db5ff)

## Description

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in **technical operations** to join our client's Chief Information Officer (CIO).

In this role, you will be responsible for performing various tasks, including:

-   Provide direct administrative and technical support to the CIO;
-   Manage product imports, updates, and data maintenance within Acumatica ERP;
-   Support Shopify store management, including product updates and basic website maintenance;
-   Monitor software updates, integrations, and overall system performance;
-   Troubleshoot basic technical issues and coordinate with software vendors when needed;
-   Maintain technical documentation, SOPs, and internal process documentation;
-   Organize data, create reports, and analyze information using Excel or Google Sheets;
-   Manage calendars, administrative tasks, and project coordination;
-   Support ongoing automation and system improvement initiatives;

## Requirements

-   Previous experience in a technical support, technical virtual assistant, operations support, or similar role;
-   Experience working with **Acumatica ERP** (or another ERP platform) and **Shopify**;
-   Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis;
-   Strong technical aptitude and the ability to learn new systems quickly;
-   Excellent problem-solving and troubleshooting skills;
-   Experience coordinating with software vendors or third-party support teams;
-   Strong organizational skills with exceptional attention to detail;
-   Ability to create and maintain clear documentation and SOPs;
-   Strong written and verbal English communication skills;
-   Ability to work independently and proactively manage priorities after onboarding;
-   Availability to occasionally support system updates outside regular business hours;

## Benefits

-   Work from home;
-   Payment in dollars per working hour (30-hour week);
-   Starting salary between **6$ - 10$** per hour depending on your experience, with room for raises based on performance;
-   A workplace that values its people;
-   Professional development opportunities to grow your career;
-   Be part of a supportive team that values your input and achievements;
-   **Referral bonus:** If you refer a candidate, you will receive a **$50 bonus** once they’re hired by one of our clients;

**Remember to upload your data in English, please. Including your resume.**