# Senior Systems Engineer - Microsoft Infrastructure

**Company:** [Optimiza](http://jobs.workable.com/companies/rxPr629MFGJ9yyycFMDT2D.md)
**Location:** Amman, Jordan
**Workplace:** on site
**Department:** Next Generation Infrastructure (NGI)

[Apply for this job](http://jobs.workable.com/view/926fa56c-7e1a-4434-b9bf-890b82b4a6d3)

## Description

**About the Role**

We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.

This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.

**Key Responsibilities**

-   Design, implement, and deliver enterprise infrastructure projects for enterprise customers.
-   Lead technical engagements and provide expert guidance throughout the project lifecycle.
-   Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.
-   Build, present, and clearly articulate technical solutions that address customer business and technical requirements.
-   Collaborate with customers, project managers, and internal teams to ensure successful project execution.
-   Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.
-   Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.
-   Identify technical risks and challenges proactively and implement effective mitigation strategies.
-   Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
-   Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.
-   Maintain high standards of quality, professionalism, and customer satisfaction.

**Requirements**

**Education**

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.

**Experience**

-   Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.
-   Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.

**Technical Skills**

Strong knowledge and hands-on experience with:

-   Active Directory
-   Microsoft Exchange Server
-   Hyper-V
-   Windows Server
-   Microsoft SQL Server
-   Microsoft System Center Products
-   Microsoft Azure
-   Microsoft Entra ID
-   Microsoft 365
-   Microsoft Defender
-   Microsoft Intune
-   Microsoft Purview

**Required Competencies**

-   Strong troubleshooting and problem-solving skills.
-   Excellent communication and presentation skills.
-   Ability to work independently and as part of a team.
-   Strong customer service and stakeholder management skills.
-   Experience mentoring and coaching junior engineers.
-   Ability to manage multiple priorities in a fast-paced environment.