# French-Speaking Cybersecurity Customer Experts - Work In Athens

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/9277c76b-1708-492e-9a76-a1058910acd8)

## Description

Mercier Consultancy MD is seeking French-Speaking Cybersecurity Customer Experts to join our team in Athens. This role involves providing dedicated cybersecurity customer support to French-speaking clients, helping them navigate and secure their digital environments. Join us to build a rewarding career in cybersecurity within a collaborative and innovative workplace located in the vibrant city of Athens.

  

### Key Responsibilities

-   Provide expert cybersecurity customer support to French-speaking clients through phone, email, and chat channels.
-   Troubleshoot and resolve security-related customer issues efficiently and professionally.
-   Guide customers on best practices in cybersecurity and optimal use of security solutions.
-   Maintain accurate records of all customer interactions and technical issues using CRM tools.
-   Collaborate with technical teams to escalate and resolve complex cybersecurity challenges.
-   Stay updated with the latest cybersecurity trends and developments to offer informed support.

## Requirements

-   Fluent in French (both written and spoken); proficiency in English is a plus.
-   Previous experience in customer support or related roles, preferably within cybersecurity or IT security.
-   Good knowledge of cybersecurity concepts, threats, and technologies.
-   Strong communication, analytical, and problem-solving skills focused on customer satisfaction.
-   Ability to multitask and work effectively under pressure in a fast-paced environment.
-   Experience with CRM software and customer support platforms.
-   Passionate about cybersecurity with a willingness to continuously learn and adapt.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...