# Spanish Customer Support Agent

**Company:** [speakit](https://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Spanish

[Apply for this job](https://jobs.workable.com/view/92fab429-9978-46bb-9613-95265f3533f5)

## Description

On behalf of our client, we are looking for a Spanish Customer Support Agent to join an exciting e-commerce project, providing excellent customer service to Spanish-speaking customers.

### **What you'll do**

As a Spanish Customer Support Agent, you will have the opportunity to interact with Spanish-speaking customers, assist them with their everyday inquiries, and contribute to a positive and enjoyable customer experience.

Your daily responsibilities will include:

-   Responding to Spanish-speaking customers via phone, email, and live chat.
-   Guiding customers with questions about products, orders, shipping, and returns.
-   Addressing customer concerns and providing helpful solutions.
-   Handling customer requests while ensuring a smooth support experience.
-   Maintaining accurate records of customer interactions.
-   Coordinating with relevant teams to address customer needs effectively.
-   Ensuring a friendly, professional, and customer-focused approach in every interaction.

## Requirements

-   Native or fluent Spanish (C1/C2).
-   Good level of English (B2 or higher).
-   Strong communication and problem-solving skills.
-   Customer-oriented mindset with empathy and professionalism.
-   Good computer skills and ability to multitask.
-   Previous customer service experience is not required, but it will be considered an advantage.

## Benefits

-   100% remote position - work from anywhere in Greece
-   Competitive salary package with additional performance-based bonuses
-   Full-time employment with flexible working hours
-   Private medical insurance.
-   Relocation support for candidates moving to Greece
-   Career development opportunities within an international organization
-   Supportive and multicultural working environment