# Business Development Manager

**Company:** [Zippd](http://jobs.workable.com/companies/s4ezD28yVYLA824eLKUxc5.md)
**Location:** Manchester, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Customer Solutions

[Apply for this job](http://jobs.workable.com/view/933a6ff7-fe14-406d-b34a-9362f8922b93)

## Description

We are seeking a **high-energy, commercially driven** Business Development Manager to win new business and drive revenue growth across SME and mid-market customers.

This is a predominantly **outbound, hunter role**. You will own the **full sales cycle** – from initial prospecting through to close and early account establishment – on a tech-enabled logistics platform where customers book jobs directly via portal or API.

**Your primary mandate:** 

-   Win new platform customers across SME and mid-market segments
-   Build and manage a healthy forward pipeline with accurate forecasting
-   Convert new accounts to contracted or committed recurring revenue
-   Drive platform adoption and automated self-serve booking behaviour

**Key responsibilities** 

1) New business development

-   Proactively identify and target ideal customer profiles across SME and mid-market segments
-   Build and manage a consistent outbound pipeline through cold outreach, referrals, networking and lead follow-up
-   Conduct structured discovery calls to understand customer volume, service needs, booking frequency and margin potential
-   Demonstrate platform capability and present a compelling onboarding process
-   Own the full sales cycle from first contact through to close
-   Close new accounts and convert to contracted or committed revenue where appropriate
-   Maintain CRM hygiene with accurate pipeline staging and forecasting at all times
-   Reactivate lapsed accounts – diagnose why they stopped and reposition the offer based on current needs

2) Platform adoption

-   Encourage customers to self-book and reduce reliance on manual intervention
-   Increase portal usage and API integration where appropriate
-   Work closely with operations to resolve root causes of friction and booking issues

3) Reporting and performance

-   Report weekly on: new revenue secured, pipeline value, automation %, and churn risk
-   Own your revenue target and margin contribution – know your numbers
-   Use CRM (HubSpot) as the primary tool for planning and tracking activity

**What Good looks like (Within 6 months):**

-   20-30 new active trading accounts won and onboarded (1m annualised revenue growth)
-   2-4 contracted Tier 1 accounts secured
-   Reactivation wins from dormant account database
-   A full, clean CRM pipeline with predictable weekly forecast
-   Consistent self-serve and automated booking behaviour across new accounts
-   A reputation internally and with customers for being responsive, commercial and delivery-focused

**Candidates must demonstrate:**

-   5+ years in B2B sales or business development (logistics, marketplace or platform preferred)
-   A proven track record of winning new business and hitting revenue targets
-   Experience selling operational or technology-enabled services
-   Confidence managing the full sales cycle independently
-   Experience working with CRM systems (HubSpot, Salesforce or similar)
-   Commercial understanding of margin, pricing and contribution
-   Confidence handling objections and pushing deals forward without passive follow-up

**Desireable:**

-   Experience in same-day, courier, freight or transport sectors
-   Experience selling self-serve or automated platforms
-   Exposure to API or systems integration conversations

**Base pay** £40,000 – £45,000

**OTE** ~£55,000 – £90,000 (uncapped commission – revenue & margin KPIs)

We use third-party providers, including AI tools, to assist with processing and assessing applications.